Wilkin Heredia
Miami,FL
Summary
To obtain a management position with a reputable organization, utilizing extensive experience in property management, customer service, and team leadership to contribute to the company's success.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Paraiso Bay
- Managed 364 residential units, addressing phone and email inquiries promptly
- Processed tenant applications and handled accounts receivables/payables
- Approved invoices via Avid and maintained detailed financial records
- Prepared mass communications and operational reports for the Board of Directors
- Assisted in weekly operational meetings and managed office supplies
- Negotiated with vendors and conducted bid analyses for projects.
Administrative Assistant
500 Brickell East Tower and Master Association
- Managed 321 residential units and 24 commercial spaces
- Handled tenant applications, accounts receivables/payables, and invoice approvals
- Maintained organized records and prepared financial comparisons
- Assisted in weekly meetings and prepared management reports
- Provided front desk and security support as needed.
Front Desk Lead
Belaire on the Ocean
- Demonstrated excellent customer service and time management skills
- Controlled access systems and resolved complaints/issues
- Communicated with Chief Engineering on project updates and handled scheduling.
Security Roles
Continuum on South Beach, Platinum Group, All American, ABM, PPS
- Supervised public safety and managed payroll and schedules
- Conducted detailed incident and maintenance report writing
- Ensured a safe environment and monitored access control
- Managed private events and developed security plans.
Assistant Manager
Bal Harbour Tower
10.2012 - Current
- Managed a $7 million budget and $20 million in assessments
- Oversaw construction projects including waterproofing and stucco painting
- Processed checks and managed material alteration preparations
- Conducted Board of Directors meetings and managed minutes
- Handled payroll for 50+ employees totaling $1.2 million in salaries
- Directed operations including pool and beach maintenance, and staff meetings
- Assisted in legal depositions and architectural modifications
- Acted as a personal assistant to the team and handled maintenance billing.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Cashier
Subway
01.2007 - 01.2008
- Balanced cash register and assisted customers with orders
- Operated and maintained equipment and restocked inventory.
Education
High School Diploma -
Miami Senior High
06.2009
Honorsactivitiesskills
Spanish/English, Excellent, Excellent, Proficient, Strong, Strong, Experienced, Experienced
Timeline
Assistant Manager
Bal Harbour Tower
10.2012 - Current
Cashier
Subway
01.2007 - 01.2008
Assistant Manager
Paraiso Bay
Administrative Assistant
500 Brickell East Tower and Master Association
Front Desk Lead
Belaire on the Ocean
Security Roles
Continuum on South Beach, Platinum Group, All American, ABM, PPS
High School Diploma -
Miami Senior High
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