Wilkins Rosario
Cypress
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Transportation Driver
Son and Daughter of God 13Group LLC
02.2020 - Current
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
- Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
- Maintained excellent safety record with strict adherence to company policies and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Obtained signatures from customers upon delivery of goods.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed preventive maintenance checks and basic repairs to vehicles.
Body Guard
Self Employed
11.2013 - 01.2020
- Personal protection
- Protect clients from all kinds of dangers such as assault, kidnapping and stalking
- Serve as driver for clients
- Plan daily activities and security measures for the client(s)
- Escort clients
Manager
Advanced Auto Parts
03.2010 - 10.2013
- Run a retail store
- Check inventory to disciplining and training employees to deciding which product to stock on shelves
- Plan store layout and displays to simplify customer shopping and promote products
- Prepare the schedule, controls payroll and manage inventory
- Train my team to handle tough repair questions
- Manage retail store staff, hire and train new employees, motivate current employees, schedule employee hours
- Resolve customer problems and handle customer complaints
- Work to meet all sales targets, plan store sales strategies, analyze sales data, and work to expand sales
Assistant Store Manager
Auto Zone
01.2007 - 02.2010
- Provide leadership and development coaching for store team members
- Achieve personal / store sales goals and service objectives
- Ensure high standards of customer service including promote handling of any complaints for product and operational standards
- Manage services including battery installation, testing, wiper installs, etc
- Assist in backing up operations of commercial delivery program
- Safety open/close duties
Education
High School Diploma -
Northwest Christian Academy
Miami, Fl05.2000
Skills
- Great customer service
- Personal protection
- Excellent
- Self-defense techniques
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Transportation Driver
Son and Daughter of God 13Group LLC
02.2020 - Current
Body Guard
Self Employed
11.2013 - 01.2020
Manager
Advanced Auto Parts
03.2010 - 10.2013
Assistant Store Manager
Auto Zone
01.2007 - 02.2010
High School Diploma -
Northwest Christian Academy
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