Willy Rodriguez
St. Cloud
Summary
Dynamic professional with a strong background in customer service and team leadership. Proven ability to enhance operational efficiency through effective task delegation and problem-solving. Committed to fostering collaboration and driving team success while maintaining high standards of cleanliness and safety. Results-oriented with a focus on building relationships and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Janitorial Specialist
HamHed LLC
Jefferson
01.2023 - 04.2024
- Cleaned windows and glass surfaces using appropriate cleaners and equipment.
- Maintained cleanliness of restrooms, including stocking supplies and cleaning toilets, sinks, floors, mirrors and walls.
- Stripped, waxed and buffed hard surface floors using appropriate machines and chemicals.
- Replenished consumable items such as soap dispensers in bathrooms and kitchens.
- Restocked paper products in restrooms and other areas of the facility as needed.
- Responded to emergency spills or messes in a timely manner.
- Cleansed light fixtures on a regular basis to maintain optimal lighting levels in work areas.
- Performed routine maintenance duties such as sweeping and mopping floors, vacuuming carpets, dusting furniture and fixtures.
- Operated floor scrubber machines to clean carpets in large areas like lobbies or hallways.
- Assisted with general repairs around the facility when needed.
- Reported any damages or issues encountered while performing duties to supervisor immediately.
- Disinfected doorknobs, handrails and other high contact surfaces regularly.
- Ensured all safety regulations were followed while operating janitorial equipment.
- Cleaned upholstery furniture using vacuum cleaner or steam machine.
- Removed trash from office spaces, break rooms, public areas, restrooms and other designated areas.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
Team Member
Dealer General
Kissimmee
01.2019 - 01.2020
- Assisted mechanics with diagnostic test runs to identify customer-reported vehicle concerns.
- Managed general manager's paperwork across multiple departments for streamlined operations.
- Ensured all cars on the lot were washed and fueled to meet company standards.
- Completed various tasks assigned by general manager efficiently.
- Resolved customer issues promptly in a professional manner.
- Assisted customers with product selection and ordering process.
- Collaborated with team members to maximize productivity and efficiency.
- Received, processed, and stocked merchandise in accordance with store policies.
- Dried vehicles with microfiber towels after washing them.
- Shampooed carpets, floor mats and upholstery to clean stains and spills.
- Cleans engine compartment by removing grease buildup with degreaser solution.
- Sanitized interiors by spraying antibacterial agent onto hard surfaces such as door handles, steering wheel covers, gear shifts.
- Checked for any damage to the vehicle's interior or exterior before beginning detailing work.
- Inspected tires for wear patterns or punctures; replaced worn tires as needed.
- Applied dressing to vinyl surfaces such as dashboards, door panels, consoles and armrests.
- Polished chrome trim with a soft cloth or buffer.
- Cleaned windows inside and out using glass cleaner solution.
Parts Associate
Nissan
Orlando
01.2018 - 01.2019
- Guided customers in selecting and purchasing parts, ensuring accuracy through manual verification.
- Supplied pricing and educational information on products to enhance customer knowledge.
- Coordinated transfer and distribution of parts to service department for efficient operations.
- Conducted inventory management to maintain accurate stock levels.
- Answered telephone inquiries promptly while adhering to dealership guidelines.
- Performed visual, mechanical, and electrical testing of car parts according to specifications.
- Verified accuracy of orders against invoices and packing slips.
- Assisted in developing new inspection methods to improve efficiency and accuracy.
- Reported any discrepancies or non-conformances found during inspections to supervisor immediately.
- Worked closely with other departments throughout the process.
- Conducted regular checks on quality control processes to ensure compliance with standards.
- Documented all inspection results in the inventory management system.
- Ensured that all necessary steps were taken before releasing products into the market.
- Carried out tests using specialized equipment such as calipers, micrometers.
- Kept up-to-date on industry regulations regarding product safety and performance.
Team Leader
Kissimmee Go-Karts
Kissimmee
01.2017 - 01.2018
- Led facility operations by delegating duties, assigning tasks, and preparing team members daily to achieve operational excellence.
- Established clear expectations for employees, providing guidance when needed.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Created training materials and conducted group trainings on new processes or procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
High School Diploma -
William Allen High School
Florida05-2014
Skills
- Customer service-focused
- Task delegation
- Communication skills
- Attention to detail
- Verbal and written communication
- Problem-solving
- Overseeing daily activities
- Analytical thinking
- Team supervision
- Client communication
- Work prioritization
- Team leadership
- Employee training
References
- Paul, 321-323-6333
- Antonio Llanos, 610-657-5683
- Amy Benlarbi, 407-624-0406
Accomplishments
-Earned leadership roles to where I can work closely with District managers
-Trusted to do management work while a Team Member before I got promoted
-Got rewarded for my hard work in several occasions
-The "Go-To" person for all business needs due to trust-worthy personality.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Janitorial Specialist
HamHed LLC
01.2023 - 04.2024
Team Member
Dealer General
01.2019 - 01.2020
Parts Associate
Nissan
01.2018 - 01.2019
Team Leader
Kissimmee Go-Karts
01.2017 - 01.2018
High School Diploma -
William Allen High School
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