Will Bogie
Tulsa,OK
Summary
In the OMNI Department, I was tasked with locating products around the store, filling online orders, whether they were shipped or picked up, and packaging them in a very time-efficient manner. I also have comprehensive knowledge of athletic programs and Equipment. I am skilled at identifying needs and developing effective plans of action to provide intervention and assistance. I possess strong organizational, interpersonal, and communication skills.
Overview
1
1
Certification
Work History
OMNI Department Worker
Dick's Sporting Goods
Jenks, OK
10.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- answered a constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Jenks High School
Jenks, OK05.2023
Skills
- Coordinating Services
- Retail Material Management
- Warehousing Functions
- Stocking and Replenishing
- Product Promotion
- Managing Multiple Tasks
- Active Listening
- Merchandise Orders and Exchanges
- Conflict Resolution
- Product Organization
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Certified in Soft Skills
Timeline
OMNI Department Worker
Dick's Sporting Goods
10.2021 - 01.2022
High School Diploma -
Jenks High School