Will Bowden
New Orleans,LA
Summary
I started in this business at the age of ten years old. My father owned a restaurant. I guess I was meant to work in the industry.
I have been an operations manager, general manager, assistant general manager, and a kitchen manager over my career. All these positions were from starting at the bottom as you do. I have learned so much over my years.
I have knowledge in every aspect of this industry. All you have to do is ask me questions. I will give you honest answers.
Overview
9
9
years of professional experience
Work History
Bartender
The Channel
08.2024 - Current
- Learned proper safety protocols for handling food and beverages.
- Assisted in preparing and serving drinks to customers efficiently.
- Developed knowledge of drink recipes and ingredients for customer satisfaction.
- Provided excellent customer service by engaging with patrons at the bar.
Server
Mr. John’s Steakhouse
08.2016 - 04.2025
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Assisted in menu recommendations, enhancing customer satisfaction and engagement.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Participated in training sessions, gaining knowledge of food safety protocols and service techniques.
- Adapted quickly to changing environments during peak hours, demonstrating flexibility and teamwork.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma - High School
St Mary’s High School
Natchitoches, LA06.1998
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Responsible alcohol service
- Payment processing
- Handling difficult customers
- Memory retention
- Service-oriented mindset
- Food service
- Inventory
- Food running
Timeline
Bartender
The Channel
08.2024 - Current
Server
Mr. John’s Steakhouse
08.2016 - 04.2025
High School Diploma - High School
St Mary’s High School