WILL BRISSON
Palm Harbor,FL
Summary
Dynamic and results-driven leader with over 7 years of progressive management experience driving high-performing teams and optimizing operations in the telecommunications industry. Known for empowering cross-functional teams, elevating customer experience standards, and delivering consistent growth through strategic planning and data-driven leadership. Adept at developing future leaders, improving organizational efficiency, and aligning team objectives with corporate goals. Passionate about innovation, sustainability, and leading teams toward high-impact results. Meticulous leader and strategic planner with comprehensive business acumen to thrive in a management role.
Overview
10
10
years of professional experience
Work History
Senior Representative- Inside Sales
Verizon Business Group
10.2021 - Current
- Lead daily collaboration and performance coaching across a cross-functional sales and technical support team to ensure consistent achievement of targets and service excellence.
- Partner with upper management on business development initiatives to identify new market opportunities and optimize client engagement strategies.
- Recognized for team mentorship and process innovation, improving conversion rates and customer satisfaction metrics.
- Directed solution design initiatives, coordinating cross-departmental collaboration between sales, engineering, and client support teams.
- Delivered operational insights and recommendations to leadership to streamline delivery pipelines and elevate overall project execution.
General Manager / Multi-Store General Manager
Verizon Consumer Group
03.2018 - 10.2021
- Led and motivated multiple retail locations, managing up to 30 employees with full responsibility for hiring, training, scheduling, and performance evaluations.
- Drove a culture of excellence focused on exceeding customer experience, retention, and revenue goals.
- Implemented data-driven coaching programs and leadership development initiatives that increased staff promotion rates and reduced turnover.
- Oversaw budgeting, forecasting, and sales analysis to ensure operational efficiency and profitability across stores.
- Championed diversity and inclusion within the workplace, building cohesive and adaptive teams in dynamic environments.
Solutions Manager
Verizon Consumer Group
02.2016 - 03.2018
- Support store leadership by coaching and developing sales representatives to achieve and exceed individual and team performance goals.
- Drive daily sales floor execution by reinforcing solution-based selling, promotional priorities, and customer engagement standards.
- Analyze key performance indicators including conversion rate, attach rate, revenue per transaction, and Net Promoter Score to identify improvement opportunities.
- Assist in workforce planning, scheduling, and coverage optimization to ensure peak-hour readiness and operational efficiency.
- Execute inventory management, device accountability and loss prevention practices in compliance with Verizon policies.
Education
Associates of Arts - Liberal Arts and General Humanities
SUNY Adirondack
Queensbury, NY05.2014
Skills
- Team Leadership and Staff Development
- Strategic Planning and Execution
- Performance Coaching
- Operational Excellence
- Sales Strategy and Pipeline Optimization
- Cross-Functional Collaboration
- Customer Experience Leadership
- Organizational Growth and Scalability
- Data-Driven Decision Making
Timeline
Senior Representative- Inside Sales
Verizon Business Group
10.2021 - Current
General Manager / Multi-Store General Manager
Verizon Consumer Group
03.2018 - 10.2021
Solutions Manager
Verizon Consumer Group
02.2016 - 03.2018
Associates of Arts - Liberal Arts and General Humanities
SUNY Adirondack