Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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WILL BRYANT VICKERS

Birmingham,AL

Summary

Energetic professional with a background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in menu guidance, upselling techniques and keeping the business cleanliness standard. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Community Sales Manager

Valor Communities LLC
Birmingham, Alabama
07.2024 - Current
  • Built lasting relationships with clients through exceptional customer service practices.
  • Reviewed sales strategies and marketing plans to optimize strategies and enhance results.
  • Coordinated appointments to show homes to prospective buyers.
  • Provided guidance on all aspects of sales process including prospecting activities and closing deals.

Leasing Consultant

Fogelman Management
Birmingham, Alabama
06.2021 - 07.2024
  • Consistently maintained a 92% success rate in leasing and occupancy, significantly.
  • Delivered exceptional customer service, creating a welcoming and supportive environment that fostered long-term resident satisfaction and retention.
  • Played a key role in the property's community engagement efforts, organizing events and initiatives that enhanced the resident experience, and built a strong sense of community.

Server

JoJo Restaurant, by Jean-Georges
New York, NY
08.2018 - 03.2020
  • Senior member of the front-of-house serving staff at Jean-Georges Vongerichten's flagship NYC location.
  • Articulated varying menu selections to guests, suggested pairings, and recorded orders for food and beverages.
  • Trained additional employees in multiple positions after establishing himself as a sterling staff member.
  • Operated multiple private events for high-profile clientele.

Personal Shopper

SHIPT
Birmingham, AL
02.2018 - 08.2018
  • I shopped for and delivered groceries for customers, exhibiting multitasking skills by overseeing multiple clients at once.
  • Demonstrates superior time-management skills by completing orders under tight deadlines, as exhibited by a 98% on-time record.
  • Ensures superlative customer service, communicating extensively with consumers at all times; exhibited by a consistent approval rating of 4.8 and above, out of 5.
  • Extremely loyal employee, having completed over 1,000 orders.

Shift Manager

MAKI FRESH RESTAURANT
Birmingham, AL
10.2016 - 03.2018
  • Managed staff of 3-4 employees per shift in a high-volume, fast-paced atmosphere.
  • Ordered and maintained inventory.
  • Trained new employees joining the team from various locations.

Shift Leader

COFFEE BEAN & TEA LEAF
New York, NY
08.2015 - 04.2016
  • Provided enthusiastic, friendly customer service.
  • Oversaw maintenance and sanitization of espresso machines.
  • Maintained inventory for multiple locations.
  • Created specialty espresso drinks to customer specifications.

Education

Associate of Arts - Theatre

Northeast Alabama Community College
Fort Payne, AL
06-2014

Some College (No Degree) - Musical Theatre

Brenau University
Gainesville, GA

Skills

  • Customer service skills
  • Relationship building
  • Multitasking
  • Problem solving
  • Team motivation
  • Wine pairing
  • Food running
  • Serving etiquette

Accomplishments

  • 2023 Leasing Consultant of the Year nomination (Greater Birmingham Apartment Association Awards)
  • Above and Beyond Award from Fogelman Properties, Inc.
  • Actors Equity Membership Candidate
  • Screen Actors Guild Member

Certification

  • AL Real Estate License
  • Food Safety NYC
  • Food Safety AL

References

Will Casey

Casey & Co. RE KWV | Birmingham, AL

205.527.4566

Casey Baker 

Chef de Cuisine | Charlie Bird- NYC

845.542.7482

Timeline

Community Sales Manager

Valor Communities LLC
07.2024 - Current

Leasing Consultant

Fogelman Management
06.2021 - 07.2024

Server

JoJo Restaurant, by Jean-Georges
08.2018 - 03.2020

Personal Shopper

SHIPT
02.2018 - 08.2018

Shift Manager

MAKI FRESH RESTAURANT
10.2016 - 03.2018

Shift Leader

COFFEE BEAN & TEA LEAF
08.2015 - 04.2016

Associate of Arts - Theatre

Northeast Alabama Community College

Some College (No Degree) - Musical Theatre

Brenau University

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