Will Buck
Washington,DC
Summary
Dynamic Quality Services Project Manager with a proven track record at Amazon, leading teams to enhance device onboarding efficiency and achieve over 80% defect resolution. Skilled in strategic planning and third party vendor relationship management, I excel in driving quality improvements and fostering collaboration across diverse stakeholders and programs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Services Project Manager
Amazon
Arlington, VA
09.2024 - Current
- Led team of 20+ Quality Services associates across 3 programs.
- Collaborated with vendors like Sengled, Philips Hue, and TP-Link for Alexa functionality onboarding.
- Worked with stakeholders to launch Amazon's 1st party devices and Alexa + AI software.
- Spearheaded QS automation lab creation, reducing manual test execution by 75%.
- Reduced Frustration Free Setup onboarding from 2 weeks to 2 days through remote certification strategy.
- Defined project scope and goals with internal and external stakeholders aligned with business objectives.
- Managed daily quality audits ensuring compliance with Amazon's standards.
- Orchestrated defect root cause analysis, improving defect validity and resolution from 31% to over 80% in one quarter.
Device Specialist, L4
Amazon
Arlington, VA
12.2022 - 09.2024
- Created and executed test plans to identify defects and drive resolution through analysis and triage.
- Produced technical documentation including test cases, plans, bug reports, and procedures.
- Collaborated with vendors and developers to onboard over 100 Smart Home devices for Amazon compatibility.
- Conducted testing of onboarding flows, Bluetooth/WiFi pairing, and automated setup across product categories.
- Maintained test plans for FFS certification programs, validating compliance with Amazon's standards.
- Designed training programs for quality services onboarding, training over 50 associates in 6 months.
Sr. Quality Services Associate, L3
Amazon
Arlington, VA
03.2021 - 12.2022
- Executed manual regression testing for Amazon devices, ensuring user experience quality for e-readers, tablets, Echo, and Fire TV.
- Conducted functional testing across device states, including out-of-box experience and daily usage scenarios.
- Documented and reported software bugs and hardware defects in internal systems with clear validation steps.
- Facilitated product and software launches through critical pre-release testing in Gamma, Beta, and Prod environments.
- Performed sanity and smoke testing post-firmware updates to verify device functionality.
Retail Operations Specialist
Apple
Jacksonville, FL
01.2017 - 11.2019
- Resolved inventory variances through effective supply chain management.
- Met Apple's visual retail standards by coordinating with management teams.
- Collaborated with Operations Lead for major product launches and daily tasks.
- Achieved competitive sales metrics by matching customers with suitable products.
Education
Bachelors of Arts And Sciences - History, Minor in Film Studies
University of North Florida
Jacksonville, FL12-2020
Skills
- Strategic planning
- Project management
- Vendor and stakeholder relationship management
- Problem-solving
- Time management
- Manual test execution
- Understanding of the software development life cycle
- Working in an agile environment
Certification
- Completed Amazons Quality Services Career Lift Off Program with an A+ Pass Rate.
- Completed Amazons High Severity Event Certification program and was integrated into the HSE on-call rotation.
Timeline
Quality Services Project Manager
Amazon
09.2024 - Current
Device Specialist, L4
Amazon
12.2022 - 09.2024
Sr. Quality Services Associate, L3
Amazon
03.2021 - 12.2022
Retail Operations Specialist
Apple
01.2017 - 11.2019
Bachelors of Arts And Sciences - History, Minor in Film Studies
University of North Florida