Will Carey
Astoria
Summary
Resourceful and detail-oriented operations specialist with 8+ years of experience supporting content
management, partner onboarding, troubleshooting, and platform optimization across leading media
brands including SiriusXM, Pandora, and Stitcher. Skilled in cross-functional collaboration, content
moderation, and client engagement. Passionate about media innovation, digital workflows, and high-quality
user experiences.
Overview
13
13
years of professional experience
Work History
Senior Specialist Content Operations
SiriusXM
New York
10.2017 - Current
- Oversee operations for original content, as well as onboard and manage partner content on the Pandora, and SiriusXM platforms.
- Partner support: onboarding education, facilitate show requests, and new partner outreach.
- Content Moderation: Research and review content for Terms of Service violations and make recommendations regarding takedowns.
- Technical responsibilities: troubleshoot RSS feed ingestion issues, correspond with third-party hosting services, report bugs internally and submit CMS feature requests (tool improvements, automation, and general optimization).
- Onboard partners, develop launch plans, and coordinate timelines with stakeholders.
- Collaborate with our owned and operated content brand teams to orchestrate cross-promotional campaigns and prioritize premium content initiatives.
- Work with our sales team to build monetized campaigns that meet deadlines and deliverables.
- Collaborate with product teams to develop and test new features for the SiriusXM mobile app.
- External communications: through social media and email, communicate scheduled maintenance, product announcements, and FAQs.
Ticketing Agent
Ticket Central
New York
01.2014 - 01.2020
- Taking ticket orders for multiple Off-Broadway theaters via phone and on site box office services for Off-Broadway productions.
Program Support – Citizenship and Immigration Canada
Consulate General of Canada
New York
09.2015 - 08.2016
- Processing incoming applications from the Canadian Visa Application Center (VAC) and overseeing the secure transport of completed applications and passports back to the VAC.
- Overseeing the return of incorrect visa applications and printing and affixing approved visas to passports.
- Recording and processing the deposit of application fees and reconciling deposit amounts with immigration officers and the finance team for accuracy.
- Processing, and distributing incoming mail.
File Clerk
Marks, O'Neill, O'Brien, Doherty & Kelly, P.C.
New York
02.2015 - 09.2015
- Organized case files for six attorneys, maintained both physical and electronic databases of thousands of legal documents.
- Sorted and distributed incoming mail, prepared outgoing mail, and managed office supply needs and fulfillment.
Senior Reservations Specialist
Travel Planners
New York
01.2012 - 01.2015
- Engaged with clients to coordinate all housing and travel needs.
- Worked with hotels to transmit and organize reservation data for large-scale events.
- Ran internal reports for reservation errors and contacted clients directly to remedy any issues.
Box Office Manager
Laughing Devil Comedy Club
Long Island City
01.2012 - 01.2013
- Served as the community manager for all company social media accounts.
- Maintained the client mailing list.
- Greeted guests and entered ticket information using their custom box office system.
Education
Bachelor of Science - Theater, Electronic Media and Film
Towson University
Towson, MD05-2008
Skills
- Content management
- Technical troubleshooting
- Content moderation
- Partner onboarding
- Campaign coordination
- Cross-promotional strategies
- Data analysis
- Stakeholder communication
- Feature testing
- Project management
- Customer service
- Team collaboration
- Attention to detail
- Problem solving
- Advanced communication
- Analytical thinking
- Quality assurance
- Root-cause analysis
- Technical troubleshooting
- Knowledge sharing
- Customer relations
- Relationship building
- Cross-functional collaboration
Accomplishments
Dean’s List, 09/01/05, 01/01/08, 05/01/08
References
Available upon request.
Timeline
Senior Specialist Content Operations
SiriusXM
10.2017 - Current
Program Support – Citizenship and Immigration Canada
Consulate General of Canada
09.2015 - 08.2016
File Clerk
Marks, O'Neill, O'Brien, Doherty & Kelly, P.C.
02.2015 - 09.2015
Ticketing Agent
Ticket Central
01.2014 - 01.2020
Senior Reservations Specialist
Travel Planners
01.2012 - 01.2015
Box Office Manager
Laughing Devil Comedy Club
01.2012 - 01.2013
Bachelor of Science - Theater, Electronic Media and Film
Towson University