WILL CLAYTON
Suwanee,GA
Summary
Highly motivated professional and Navy Veteran with 10 years of proven leadership experience in various roles within healthcare. Acclimatized to risk, responsibility, and operating under pervasive pressure while consistently excelling. Applied experience in clinical and project supervision for multiple specialty clinics. Competent interacting with all levels of hospital staff from administrative personnel to nurses and physicians to accomplish organizational goals.
Overview
12
12
years of professional experience
Work History
Practice Manager
Aids Healthcare Foundation
Atlanta, GA
10.2023 - Current
- Manages daily operations of medical practice including scheduling of appointments, supervising staff members, overseeing inventory control, and resolving patient injuries.
- Monitors daily workflow within the practice to identify areas improvement or additional resources.
- Monitors performance using KPIs and other metrics to improve practice operations and communicates results to stakeholders.
- Facilitates communication and collaboration between various departments within the practice to optimize efficiency.
- Participated in community health events designed to promote awareness about preventative care services offered by the practice.
Clinic Manager
Advanced Urology
Snellville, GA
10.2021 - 06.2023
- Oversaw day-to-day operations of the clinic as it relates to the patients, physicians, and staff members promoting customer service and productivity
- Used independent judgment to develop and implement new projects and processes to improve clinic efficiency and flow to help ensure high-quality patient care is delivered
- Facilitated the hiring, training and work schedules of team members as well disciplinary action and termination, when necessary, with input from HR
- Conducts annual and semi-annual reviews of workplace performance to promote growth, establish goals, areas of improvement and foster workplace culture
- Performed regular financial analysis of budgets and expenditures in order to ensure fiscal responsibility within the clinic
- Collaborated with marketing team to develop campaigns that increased community awareness about services offered by the clinic.
Assistant Site Manager
Advanced Urology
Snellville, GA
08.2021 - 10.2021
- Successfully managed a team of 20+ medical staff in clinic and surgery center, providing direction and guidance to ensure efficient workflow
- Monitored performance metrics such as wait times, appointment volumes, no-show rates, making adjustments accordingly
- Ensured compliance with relevant laws and regulations related to health care practice standards
- Utilized excellent interpersonal skills to interact with patients, families, healthcare providers and other stakeholders in the healthcare system
- Assisted with the development of detailed project plans and timelines for successful implementation of projects and new processes
- Monitored project progress, identified issues and risks, and proposed solutions.
Medical Assistant
Northshore University Health System
Evanston, IL
10.2019 - 07.2021
- Implemented improvements that facilitated patient flow and reduced average wait time by 30 minutes
- Implemented process improvement plan to ensure instruments are sterilized in a timely manner to prevent patient care delays
- Ensured all tools and equipment used for testing or collecting samples were adequately sanitized and sterilized in compliance with OSHA and facility standards for lab processing.
Clinical Supervisor
United States Navy, U.S. Naval Hospital
Rota, Spain
09.2017 - 09.2019
- Oversaw day-to-day operations including staffing, scheduling appointments, and billing processes
- Demonstrated strong leadership abilities while managing a diverse team of practitioners
- Provided clear direction to internal teams, setting expectations, and due dates for deliverables
- Resolved conflicts and negotiated successful solutions with internal and external stakeholders
- Identified provider and staff training needs and devised training programs to close gaps.
Assistant Clinical Supervisor/Surgical Technologist
JAL Federal Healthcare Center
North Chicago, IL
01.2012 - 08.2017
- Facilitated daily huddles with staff to discuss patient care, safety, and satisfaction and used feedback from staff members towards improvement plans for the clinic
- Proactively screened 1,590 new patient consults accessing and presenting findings to physicians in a timely manner decreasing patient wait-time by 65% increasing access to care
- Managed and maintained supply par levels of 123 line-items resulting in zero delays in patient care.
Education
Master of Business Administration -
Purdue University
12-2023
Bachelor of Science in Health Care Administration -
Purdue University
06.2021
Skills
- Data Analysis
- Quality Improvement
- Training & Development
- Communication
- Team management
- Continuous Improvement Planning
- Clinical Management
- Organizational Goal Development
- Budget Oversight
- Workflow Efficiency
Timeline
Practice Manager
Aids Healthcare Foundation
10.2023 - Current
Clinic Manager
Advanced Urology
10.2021 - 06.2023
Assistant Site Manager
Advanced Urology
08.2021 - 10.2021
Medical Assistant
Northshore University Health System
10.2019 - 07.2021
Clinical Supervisor
United States Navy, U.S. Naval Hospital
09.2017 - 09.2019
Assistant Clinical Supervisor/Surgical Technologist
JAL Federal Healthcare Center
01.2012 - 08.2017
Master of Business Administration -
Purdue University
Bachelor of Science in Health Care Administration -
Purdue University
Similar Profiles
Melody TheodoreMelody Theodore
Community Health Worker at Aids Healthcare Foundation, AHFCommunity Health Worker at Aids Healthcare Foundation, AHF
JIMSON LABRADORJIMSON LABRADOR
CASE MANAGER at Aids Healthcare Foundation, AHF PHILIPPINESCASE MANAGER at Aids Healthcare Foundation, AHF PHILIPPINES
ANGELA DAKAANGELA DAKA
Clinical Officer at Aids Healthcare FoundationClinical Officer at Aids Healthcare Foundation