Will Collins
Fort Worth,TX
Summary
Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities.
Overview
5
5
years of professional experience
Work History
Technical Support Specialist
Watts Water Technology
Fort Worth, TX
01.2024 - 07.2024
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Resolved 30 technical support inquiries per day.
- Documented support interactions for future reference.
Desktop Support Technician
Acara Solutions
Irving, TX
03.2023 - 10.2023
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
- Enhanced user productivity, training employees on the use of new applications and system features.
- Effectively managed inventory of IT assets, reducing overall costs by tracking equipment usage and recommending necessary replacements or upgrades when appropriate.
- Streamlined IT processes by implementing effective troubleshooting techniques for common problems.
- Implemented rigorous security measures to protect sensitive data and maintain compliance with industry regulations.
Maintenance Management Specialist
United States Air Force
Tacoma, WA
07.2019 - 04.2023
- Improved equipment reliability by implementing preventive and predictive maintenance programs.
- Negotiated contracts with external service providers, securing favorable terms that contributed to cost reductions without sacrificing quality or timelines.
- Maintained facility grounds, equipment, and safety compliance.
- Prepared reports and schedules with accuracy.
Warehouse Associate
Stride Staffing
Fort Worth, TX
08.2022 - 11.2022
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Picker Packer
Kp Staffing
Fort Worth, TX
05.2022 - 07.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Executed tasks with heightened caution around operational machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Woodlawn Leadership Academy
Shreveport, LA05.2018
Skills
- Packaging and labeling
- Order picking
- Loading and unloading
- Material handling
- Shipping and receiving
- Pallet jack handling
- Data entry
- Maintaining records
- Assembly line work
- Barcode scanning
- Customer service
- Time management
Timeline
Technical Support Specialist
Watts Water Technology
01.2024 - 07.2024
Desktop Support Technician
Acara Solutions
03.2023 - 10.2023
Warehouse Associate
Stride Staffing
08.2022 - 11.2022
Picker Packer
Kp Staffing
05.2022 - 07.2022
Maintenance Management Specialist
United States Air Force
07.2019 - 04.2023
Woodlawn Leadership Academy