Will Der
Bedford,MA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Truck Driver /Independent Contractor
SUNNY RIVER LLC
01.2023 - Current
- Delivered goods by completing timely and safe routes across various regions.
- Monitored vehicle performance to identify maintenance needs and ensure safety on the road.
- Conducted pre-trip inspections to identify and resolve potential issues before departure.
- Navigated complex routes for timely deliveries across urban and rural areas.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Program Manager/Residential Counselor
Vinfen Corporation
07.2017 - 12.2020
- Developed mitigation strategies for project risks to ensure continuity and success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Coordinated team efforts for project milestones, driving engagement and accountability.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Education
Associate of Science - Criminal Justice
UMASS LOWELL
Lowell, MASkills
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Critical thinking
- Data entry
- Client relations
- Team development
- Dependable and reliable
- Customer service
Timeline
Truck Driver /Independent Contractor
SUNNY RIVER LLC
01.2023 - Current
Program Manager/Residential Counselor
Vinfen Corporation
07.2017 - 12.2020
Associate of Science - Criminal Justice
UMASS LOWELL
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