WILL DESAUTELS
Honolulu,HI
Summary
Aspiring Marriage and Family Therapist with a deep passion for using relational systems to help people heal and thrive. I bring an intellectually diverse perspective, having worked with people of all different backgrounds for most of my life. My most valuable assets are empathy, intuition, articulation, advocacy, curiosity, and my wide-ranging experiences.
Overview
7
7
years of professional experience
Work History
Mental Health Worker (Dual Role)
CARE Hawaii
08.2024 - Current
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Implemented crisis intervention plans to support client safety.
- Conducted initial intake interviews and assessments, providing valuable information for the creation of personalized treatment plans.
- Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for patients, leading to improved mental health outcomes.
Mental Health Technician (Dual Role)
CARE Hawaii
04.2024 - Current
- I work at a transitional facility providing temporary housing, mental health support, and intensive case management services for individuals with Serious Mental Illness transitioning from the Hawaii State Hospital or Jail Diversion Program to the community. Many of our clients are court-ordered and they often have dual diagnoses, substance use disorders, and intellectual disabilities.
- Co-Facilitated group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress, aggressive behaviors, and Audio/Visual Hallucinations.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
CCS Case Manager
Care Hawai’i
11.2023 - Current
- Coordinate services for clients with Psychiatrists, Psychologists, PCPs, Court, and state and federal Benefits
- Crisis response and de-escalation
- Field Outreach and home visits
- Create treatment plans, crisis plans, and a variety of other behavioral health assessments
Founder and Moderator
Circle Mens Group
02.2023 - Current
- The Circle brings together men of different backgrounds to pursue a common goal of living our best lives, healing ourselves and our communities, and building a better world
- Three weekends a month, we focus on peer support
- One weekend a month, we deep dive into continued education
- We also do quarterly goal-setting and goal reviews
- We pull from family therapy models, AA/NA models, Socratic methods, and others to create a safe space to articulate our experiences and receive support, wisdom, and counsel from others without judgment
- Our toolkit consists of IFS, mindfulness, Jungian Archetypes, somatic therapy, habit trackers, quarterly reviews, podcasts, books, and more
Project Manager and Carpender Apprentice
Gazo Construction
02.2023 - 08.2023
- Learned handyman skills while visiting my home state the summer before moving to Oahu
- Helped coordinate projects and manage roofing teams
- Helped the company transition from paper to digital
- Set up and trained the company on new CRM
Executive Assistant II
Amazon
07.2022 - 02.2023
- Managed complex calendars of two global directors simultaneously
- Scheduled internal and external meetings across multiple time zones
- Compiled expense reports
- Booked travel arrangements
- Multi-tasked and balanced 5-10 ad hoc projects at any given time
- Prepared documentation for meetings
- Assisted with presentations/ Off Site operations management
- Took on a variety of other day-to-day administrative tasks on behalf of the SVP, my two assigned Global Directors, and other Senior leaders
Operations Manager II
Amazon
03.2022 - 07.2022
- RTS Manager with focus on regional and super regional employee relations projects for both Amazon Associates (AAs) and Management
- PM for University Hire Support Team collecting qualitative and quantitative data to reduce college hire attrition and enhance college hire experience through a network of skilled mentors
- Additional projects focusing on reduced attrition and enhanced employee experience:
- Operations university/free press for AAs empowering them to innovate on the company’s behalf
- Partner with HR to lead AA Routable/ off site team engagements and community bonding/service
- Building AA career center with resources and training for upward mobility
- Establishing a Self-Care center on site for AAs to humanize the warehouse
Operations Manager I
Amazon
01.2021 - 03.2022
- Orchestrate the successful execution of unloading, sortation, and delivery of 35,000 packages nightly
- Rapidly diagnose operational barriers and implement creative solutions with an array of contingency plans
- Strategically coordinate a team of assistants and leaders to manage a team of up to 200 associates
- Create/implement data driven continuous improvement projects including process designs, audits, and overhauls
- Monitor, code, audit, update, and pivot table a dozen operational software and trackers in real time
- Perform HR functions including engagement, staffing, accountability, promotions, and terminations
- Created macro embedded flow board in excel to automate team calculations and improve decision making
Assistant Manager, The Lerner Health and Wellness Center
GWU
08.2017 - 05.2020
- Collected quantitative and qualitative data to influence administrative decisions and building operations policy
- Mediated patron and staff conflicts while providing customer service to a population of over 2000 patrons daily
- Operated ActiveNet software to sell memberships, track and monitor equipment inventory, and troubleshoot existing administrative errors
- Coordinated multi-layered schedules across various staffing positions and levels
Education
Bachelor of Business Administration - International Business
The George Washington University
05-2020
Skills
- Patient support
- Conflict de-escalation
- ADL assistance
- Mental health counseling
- Patient advocacy
- Crisis intervention
- Case documentation
- Multicultural competence
- Therapeutic relationship-building
- Family support coordination
Timeline
Mental Health Worker (Dual Role)
CARE Hawaii
08.2024 - Current
Mental Health Technician (Dual Role)
CARE Hawaii
04.2024 - Current
CCS Case Manager
Care Hawai’i
11.2023 - Current
Founder and Moderator
Circle Mens Group
02.2023 - Current
Project Manager and Carpender Apprentice
Gazo Construction
02.2023 - 08.2023
Executive Assistant II
Amazon
07.2022 - 02.2023
Operations Manager II
Amazon
03.2022 - 07.2022
Operations Manager I
Amazon
01.2021 - 03.2022
Assistant Manager, The Lerner Health and Wellness Center
GWU
08.2017 - 05.2020
Bachelor of Business Administration - International Business
The George Washington University
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