Will Dittman
The Colony
Summary
Dynamic professional with experience in customer service, team management, and digital illustration. Skilled in project management and client relations, customer interaction, and teaching and coaching. Delivers quality work with expertise and care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
freelance illustrator
Self-employeed
Carrollton
01.2024 - Current
- Created original illustrations for various clients
- Utilized digital tools to produce high-quality artwork efficiently.
- Managed client communications to understand project requirements and feedback.
- Organized and maintained a comprehensive portfolio of completed projects.
- Generated concept art and storyboards based on client briefs.
Barista
Starbucks
Carrollton
07.2021 - Current
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Delivered exceptional customer service in fast-paced, high-volume environment, ensuring customer satisfaction.
- Operated espresso machines and other brewing equipment efficiently and safely.
- Shared in-depth product knowledge with customers, elevating their café experience and fostering loyalty.
- Operated cash registers to process customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Guided new baristas on company policies and food handling safety standards, enhancing team compliance and performance.
Shift Supervisor
Starbucks
Carrollton
02.2025 - 02.2026
- Trained and mentored new baristas on beverage preparation and customer service.
- Ensured compliance with health and safety standards during food preparation.
- Resolved customer inquiries and complaints to enhance guest satisfaction experience.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
Instructor
Castle Hills Taekwondo America
Carrollton
07.2019 - 02.2022
- Instructed students in Taekwondo techniques and forms for skill development.
- Organized and facilitated classes for various age groups and skill levels.
- Mentored junior instructors to enhance teaching methods and class management skills.
- Coordinated special events, such as belt testing and tournaments, for community engagement.
- Maintained equipment and training space to uphold a safe learning environment.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Worked together with a group of instructors as a team
- Interacted with students and parents with tact and care
Education
GED -
Essential Education
Online05-2024
Associate of Applied Science - Marketing
Arizona State University
Tempe, AZ04-2026
Skills
- Digital illustration
- Skilled in Adobe Illustrator
- Graphic arts
- Social media content creation
- Branding techniques
- Project management
- Deadline management
- Team collaboration
- Client relations
- Team leadership
- Customer service
- Cash handling
- Food safety
Certification
- Adobe Illustrator certification
- Food safety manager certification
Accomplishments
- Partner of the quarter award April 2026
Timeline
Shift Supervisor
Starbucks
02.2025 - 02.2026
freelance illustrator
Self-employeed
01.2024 - Current
Barista
Starbucks
07.2021 - Current
Instructor
Castle Hills Taekwondo America
07.2019 - 02.2022
GED -
Essential Education
Associate of Applied Science - Marketing
Arizona State University