Will Doucette
Washington,ME
Summary
World class automotive technical aptitude combined with excellent communication and customer service skills. One of the first EV Technicians in the world.
Overview
22
22
years of professional experience
Work History
Sales and Leasing Consultant
Quirk Chevrolet Cadillac
03.2024 - Current
- Met Quirk 2024 sales goal by 175%
- Exceeded every Chevrolet SFE/MoE consultant recognition metric for Q4 (second full quarter as a sales consultant) and achieved highest individual CSI among full-time Chevrolet sales consultants.
Field Service Representative
Lion Electric
11.2023 - 02.2024
- Worked independently and remotely performing diagnosis and repair of 12V, HV, CAN/J1939 and other Class 6 vehicle systems in fast paced start up environment.
Product Trainer / Launch Training Presenter / SME
GP Strategies / Sandy Corp.
05.2012 - 11.2023
- Represent Chevrolet and facilitate original training content as well as directed training initiatives to Chevrolet dealership employees, wholesale/field employees, customers, fellow product trainers, and other learners in a variety of settings and capacities
- Present at launch training events throughout the country, including C7 and C8 Corvette launches conducted in cooperation with the Ron Fellows Performance Driving School
- Schedule all dealer visits, coordinate and document all travel and expenses, document all training sessions, and escalate product quality and other issues to GP leadership
- Provided feedback reports on Cadillac Infotainment QC during field training launch that acted as pilot program for future infotainment training initiatives
- EV Subject Matter Expert - Tasked with training on and speaking to EV products in a wide variety of settings with audiences including GM wholesale staff, fellow product trainers, the media, retail consultants, and fleets
- Maintain working product knowledge base of one of the industry’s largest and most rapidly evolving product portfolios
Electric Vehicle Technician / Regional Service Manager
Tesla Motors
05.2009 - 03.2011
- Performed diagnosis and repair of all aspects of Tesla EVs and EVSE
- Worked closely with sales, engineering, and quality control as part of historic automotive startup
- First manager of New York, NY, service department; supervised on-site technician, service adviser, and field technicians while continuing to diagnose and repair vehicles on-site and in the field
- Coordinated and documented all Tesla Roadster repairs in large Northeast territory and took ownership of customer service experiences
- Provided production support at Wymondham, UK, and Menlo Park, CA, facilities; supported sales at Philadelphia Auto Show and NY and DC roadster owner events; represented Tesla NY at Tesla IPO roadshow; and assisted with Model S prototype logistics in NYC, among other constantly evolving responsibilities
Certified Diagnostic Tech & ASE Certified Master Tech (2003-2006) Service Adviser (2006-2009)
Wagner BMW
05.2003 - 05.2009
- Excelled at traditional electrical and code-based root cause diagnosis as a BMW-certified diagnostic technician and programming and encoding specialist
- Attended18 weeks of training in18 months and was fast-tracked toward BMW master tech certification
- Applied technical background and superlative customer service skills to the service adviser position, once earning top CSI for the year, as well as for the month multiple times
- Coded warranty tickets and assisted admin and management with technical knowledge for warranty claims and development of service processes
- Internal process auditor for BMW QMS
- Grew with the franchise, from a tech in six-bay shop to an adviser in a state-of-the-art facility and BMW Center of Excellence (2006)- award winning team
Education
A.S. - Automotive Technology
Benjamin Franklin Institute of Technology
Boston, MA05.2003
Timeline
Sales and Leasing Consultant
Quirk Chevrolet Cadillac
03.2024 - Current
Field Service Representative
Lion Electric
11.2023 - 02.2024
Product Trainer / Launch Training Presenter / SME
GP Strategies / Sandy Corp.
05.2012 - 11.2023
Electric Vehicle Technician / Regional Service Manager
Tesla Motors
05.2009 - 03.2011
Certified Diagnostic Tech & ASE Certified Master Tech (2003-2006) Service Adviser (2006-2009)
Wagner BMW
05.2003 - 05.2009
A.S. - Automotive Technology
Benjamin Franklin Institute of Technology
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