Summary
Overview
Work History
Education
Skills
References
Timeline
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Will Douglass

Riverton,UT

Summary

Dynamic organizational leader with a proven track record in supervisory roles and team development. Successfully implemented strategies that foster employee engagement, leading to increased productivity and customer satisfaction. Adept at leveraging training and monitoring techniques to enhance team performance and drive overall business success.

Overview

8
8
years of professional experience

Work History

Vehicle Support Specialist

Tesla
Draper, Utah
10.2024 - Current
  • Maintained a 95% customer satisfaction rate throughout a six-month period.
  • Maintained KPIs consistently above monthly targets since October.
  • Engaged in training programs focused on guiding and assisting new employees at Tesla.
  • Assumed additional responsibility by organizing stand-up meetings.
  • Conducted individualized coaching sessions for underperforming agents.

Manager

Mister Car Wash
Draper, UT
12.2022 - 10.2024
  • Developed, implemented and monitored effective store operations procedures.
  • Developed extensive product knowledge, growing revenue and building consumer base.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company products.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.

Supervisor

Mister Car Wash
Draper, UT
11.2021 - 12.2022
  • Directed and supervised team of 30+ employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Customer Sales Associate

Mister Car Wash
Draper, UT
05.2018 - 12.2021
  • Developed and implemented membership policies and procedures.
  • Created detailed reports of membership activity for senior management review.
  • Managed the maintenance of member records, including contact information updates.
  • Conducted regular outreach to members to ensure their satisfaction with membership benefits.
  • Analyzed trends in member engagement data to identify areas of improvement.
  • Generated weekly metrics reports on membership growth, usage, retention rates.

Music Intern

Sony Music
Salt Lake City, UT
06.2021 - 08.2021
  • Participated in brainstorming sessions for developing creative ideas related to product campaigns or initiatives .
  • Analyzed streaming data from various services to track artist progress.
  • Used computers and synthesizers to compose, orchestrate and arrange music.
  • Rewrote original musical scores in different musical styles by changing tempos, harmonies, and rhythms.

Crew Member

Mister Car Wash
Draper, UT
12.2017 - 05.2018
  • Greeted customers and answered questions regarding services offered.
  • Maintained a clean, organized, and safe work environment.
  • Cleaned interior and exterior of vehicles using cleaning products and tools such as vacuums, brushes, towels, sponges.
  • Applied waxes and other protective coatings to vehicle surfaces.
  • Ensured all safety protocols were followed during the car wash process.
  • Organized supplies needed for each job including soap, water hoses, brushes, rags.
  • Stocked shelves with cleaning materials and supplies needed for each job.
  • Adhered to company policies and procedures relating to customer service standards.

Education

High School Diploma -

Herriman High School
Herriman, UT
06-2020

Some College (No Degree) - Music Theory And Composition

Berklee College of Music
Boston, MA

Skills

  • Operations Management
  • Staff Oversight
  • Training and Mentoring
  • Store Maintenance
  • Sales Coaching
  • Sales Proficiency
  • Customer Service
  • Front End Operations
  • Employee training
  • Customer service

References

References available upon request.

Timeline

Vehicle Support Specialist

Tesla
10.2024 - Current

Manager

Mister Car Wash
12.2022 - 10.2024

Supervisor

Mister Car Wash
11.2021 - 12.2022

Music Intern

Sony Music
06.2021 - 08.2021

Customer Sales Associate

Mister Car Wash
05.2018 - 12.2021

Crew Member

Mister Car Wash
12.2017 - 05.2018

High School Diploma -

Herriman High School

Some College (No Degree) - Music Theory And Composition

Berklee College of Music

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