Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
William Fitzgerald

William Fitzgerald

Libertyville,IL

Summary

Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Management motivated to improve organization and employee performance by creating an environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in P.O.S systems, Excel and Overall I.T System Networking. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Training & Development Manager

Rolland's Jewelers
02.2017 - Current
  • Developed high-performing teams through strategic coaching and mentoring initiatives for managers and supervisors.
  • Promoted a culture of continuous improvement, implementing best practices in adult education methodologies across the organization.
  • Optimized departmental performance with thorough needs assessments, aligning training programs to business objectives.
  • Achieved greater efficiency in the delivery of training programs by leveraging technology and digital tools for content creation, learning management, and reporting.
  • Expert in design work for custom pieces.
  • Top performer in sales for the store and average ticket sales.
  • Team building through creating training meeting for staff about product information and sales techniques.
  • Managed new employee orientation training process for more than 11 employees each year.

Diamond Department Manager

Jared Galleria Of Jewelry
06.2016 - 02.2017
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Sales Associate Specialist

Solari & Huntington Jewelers
02.2011 - 06.2016
  • Created custom design's for clients through using their items or from scratch.
  • Apprised jewelry
  • Strung pearls, changed batteries, and minor jewelry repair specialist
  • Handled all client affairs from start to finish with all aspects that client's required.
  • Developed comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Balanced and organized cash register by handling cash, counting change, and storing merchandise
  • Entered inventory from vendors, including balancing vendor accounts
  • Handled 20 plus incoming clients per day as well as all phone incoming phone calls.

Store Manager of Operations

Rogers And Hollands Jewelers
06.2006 - 02.2011
  • Lead sales meetings to increase sales numbers for staff and store combined.
  • Assisted with hiring, training and mentoring new staff members.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Oversaw implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations' enhancement.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
  • Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
  • Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.

Sales Associate

Leonard's Jewelers
07.2002 - 06.2006
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Handled minor repairs and inventory intake
  • First on the floor to help incoming clients with needs that they requried.

Education

High School Diploma -

Wauconda High School
Wauconda, IL
05.2006

Diamonds And Diamond Grading -

Gemological Institute of America
Carlsbad, CA
06.2015

Skills

  • Training delivery
  • Technical training
  • Onboarding Programs
  • Strategic thinker
  • New hire on-boarding
  • Coaching and Mentoring
  • Customized training
  • Public Speaking
  • Training facilitation
  • Exceptional communicator
  • New Employee Training
  • Materials Selection
  • Customer Service
  • Decision-Making
  • Relationship Building
  • Data Entry
  • Training Program Development
  • Employee Coaching

Timeline

Training & Development Manager

Rolland's Jewelers
02.2017 - Current

Diamond Department Manager

Jared Galleria Of Jewelry
06.2016 - 02.2017

Sales Associate Specialist

Solari & Huntington Jewelers
02.2011 - 06.2016

Store Manager of Operations

Rogers And Hollands Jewelers
06.2006 - 02.2011

Sales Associate

Leonard's Jewelers
07.2002 - 06.2006

High School Diploma -

Wauconda High School

Diamonds And Diamond Grading -

Gemological Institute of America

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William Fitzgerald