Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic
William Harvey

William Harvey

Telecomunications Engineer
Philadelphia ,MS

Summary

Telecommunications Engineer with superior technical understanding of cellular technologies, wireless core network infrastructure and IP networking. Extensive background in administration and support of office PBX and voice messaging systems. Experience troubleshooting issues at user level as well as phone system programming.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Telecomunications Engineer

World Tech Services
10.2018 - Current
  • Enhanced network performance by optimizing and upgrading infrastructure components.
  • Reduced downtime during maintenance by implementing efficient troubleshooting processes.
  • Designed robust telecommunication systems for seamless integration with existing networks.
  • Streamlined network operations by automating routine tasks using advanced scripting techniques.
  • Collaborated with cross-functional teams to ensure timely delivery of major telecom projects.
  • Developed comprehensive training materials, equipping junior engineers with the necessary skills for success.
  • Managed large-scale deployments of telecommunications equipment, ensuring minimal disruption to business operations.
  • Evaluated emerging technologies and recommended strategic investments to drive continuous improvement in network capabilities.
  • Conducted detailed assessments of network vulnerabilities, implementing security measures to protect sensitive data from potential breaches.
  • Achieved significant cost savings by identifying redundancies in telecom systems and recommending consolidation strategies.
  • Improved customer satisfaction rates by proactively addressing technical issues and providing prompt resolutions.
  • Directed multiple site installations, overseeing logistics and resource allocation for optimal project completion timelines.
  • Championed quality assurance initiatives, resulting in a noticeable reduction in system errors and increased reliability across all networks.
  • Coached junior team members on industry best practices, fostering a culture of continuous learning within the organization.
  • Cultivated strong relationships with vendors and suppliers, facilitating effective communication channels for streamlined project management and support.
  • Installed, maintained and supported voice/data applications.
  • Coordinated installation of new users and relocations of existing users.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Analyzed and interpreted complex data from multiple sources.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Monitored overall network performance.
  • Installed, maintained and supported IVR applications.
  • Performed network modeling and analysis.
  • Ran and analyzed call processing flows and traffic studies to determine optimum configurations.
  • Initiated improvements to operational efficiency of network.
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Monitored and analyzed system performance, such as network traffic, security and capacity.
  • Accurately read, understood and carried out written instructions.
  • Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.

Filed Engineer

WNC Technologies
02.2005 - 03.2016
  • Improved project efficiency by implementing advanced troubleshooting techniques and optimizing equipment performance.
  • Enhanced client satisfaction by providing timely and accurate technical support for complex issues.
  • Reduced downtime with proactive maintenance and regular equipment inspections.
  • Streamlined communication between team members, resulting in improved collaboration and faster problem resolution.
  • Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
  • Collaborated with multidisciplinary teams to develop innovative solutions for challenging field problems.
  • Assisted in the design of new systems, contributing to the overall success of engineering projects.
  • Mentored junior engineers, fostering a positive learning environment that promoted professional growth.
  • Optimized resource allocation through diligent planning and effective management of available resources.
  • Coordinated logistics for large-scale deployments, minimizing delays while maximizing efficiency during installation processes.
  • Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
  • Identified any key changes to project that could affect cost, completion date and customer relationship.
  • Observed construction methods and installations, inspection and testing processes to maintain consistent progress.
  • Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
  • Integrated and tested [Name of Technology] for massive upgrade of network.
  • Hired and supervised subcontractors to improve production and meet critical deadlines.
  • Trained and mentored junior engineers, providing guidance and direction.
  • Documented and developed engineering procedures and processes.
  • Analyzed and interpreted customer requirements to develop engineering solutions.
  • Developed comprehensive engineering documents for all projects.
  • Monitored and evaluated engineering performance to recommend improvements.
  • Conducted technical evaluations of engineering designs and test results.

Education

Bachelor of Science - Computer Science

DeVry University
Downers Grove, IL
05.2017

Skills

  • Network Performance Analysis
  • Satellite Communications
  • Disaster Recovery Planning
  • Network Security Management
  • OSHA Safety
  • API training
  • Project management
  • Dell EMC
  • HP
  • Lenovo
  • IBM
  • Microsoft applications

Affiliations

  • I am family man at first ,giving my all and evrything back to the Lord that gave the abilty to perform the functions and protocols of the outlined accoplishments and skill set.

Certification

COPM TIA ,A+ Networking and Security ,Microsoft ,Dell EMC ,HP

Languages

English
Full Professional

Timeline

Senior Telecomunications Engineer

World Tech Services
10.2018 - Current

Filed Engineer

WNC Technologies
02.2005 - 03.2016

Bachelor of Science - Computer Science

DeVry University

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William Harvey Telecomunications Engineer