Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Will Heppberger

Redwood City,CA

Summary

Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Host & Food Runner

Alpine Inn Restaurant
05.2024 - 08.2024
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Host

Alpine Inn Restaurant
04.2023 - 07.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Intern

Google
07.2022 - 08.2022
  • Led a project to develop a program launching Chrome OS on legacy computers
  • Conducted research, installed Chrome OS, and created a launch campaign (website & ads)

Summer Intern

Boys And Girls Club Of The Peninsula
06.2022 - 07.2022
  • Led academic and enrichment activities for a class of 25 4th and 5th graders
  • Designed experiments, supervised sports, and supported students' personal development
  • Team leader for 10 interns; coordinated daily discussions and liaised with directors

Summer Intern

Boys And Girls Club Of The Peninsula
06.2021 - 07.2021
  • Led science labs and outdoor activities for 20 4th grade students
  • Provided homework support and helped manage behavioral challenges

Education

Bachelor of Arts - Environmental Studies

University of Colorado At Boulder
Boulder, CO
05-2027

High School Diploma -

Bellarmine College Prep
San Jose, CA
05-2023

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Verbal communication
  • Multitasking proficiency
  • Adaptable to change
  • Training in Ethical Community Engagement and Professionalism

Accomplishments

  • Received the Pedro Arrupe Service Award in High School for most service hours.
  • Supervised team of 10 intern members.

Certification


  • Preventing, Identifying & Responding to Abuse & Neglect - Relias
  • Identifying & Preventing Child Abuse & Neglect - Relias

Interests

  • Outdoor Recreation
  • Surfing
  • Soccer
  • Hiking
  • Adventure Travel
  • Video Gaming
  • I enjoy cooking for friends and family gatherings

Timeline

Host & Food Runner

Alpine Inn Restaurant
05.2024 - 08.2024

Host

Alpine Inn Restaurant
04.2023 - 07.2023

Intern

Google
07.2022 - 08.2022

Summer Intern

Boys And Girls Club Of The Peninsula
06.2022 - 07.2022

Summer Intern

Boys And Girls Club Of The Peninsula
06.2021 - 07.2021

Bachelor of Arts - Environmental Studies

University of Colorado At Boulder

High School Diploma -

Bellarmine College Prep

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