Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Will-Kalum Lipsey

Birmingham,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Stratosphere Quality
03.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Front Desk Receptionist

Residence Inn Marriott
01.2021 - 02.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Order Picker

Salon Centric Distribution Center
06.2018 - 12.2020
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Checked inventory and selected products from specific locations based upon availability.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.

HVAC-R Mechanic

YWCA Central Alabama
03.2016 - 05.2018
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Installed components to improve HVAC system performance.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Maintained environmental conditions by rebuilding and replacing faulty components.
  • Increased longevity of HVAC systems by performing preventive maintenance.

Education

No Degree - HVAC Installation And Repair

Fortis College
Birmingham, AL
11.2016

High School Diploma -

Bridge Water Academy
Montgomery, AL
04.2009

Skills

  • Information Security
  • Consultative Sales
  • Data Entry
  • Product Knowledge
  • Data Collection

Certification


  • HVAC -R , YWCA - 2016

Timeline

Customer Service Representative

Stratosphere Quality
03.2022 - Current

Front Desk Receptionist

Residence Inn Marriott
01.2021 - 02.2022

Order Picker

Salon Centric Distribution Center
06.2018 - 12.2020

HVAC-R Mechanic

YWCA Central Alabama
03.2016 - 05.2018

No Degree - HVAC Installation And Repair

Fortis College

High School Diploma -

Bridge Water Academy

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Will-Kalum Lipsey