WILL KNAUSE

My main responsibilities in this position were to work with the business units to understand programming requests, write criteria for the solution, and see the work to delivery. MHC is the largest North American Semi truck dealership with over 130 locations throughout the US And had an internal user base of more than 2000 daily users. As a business systems analyst I worked with four business units within our corporate management team and 26 different software systems. Some of my highlights in this role are outlined below

• Managed project timelines, ensuring timely delivery of system enhancements and updates.
• Assessed business requirements to create focused solutions.
• Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
• Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.

I was the PM for a number of different products including our electronic logging device (ELD) and our in vehicle cameras. Key responsibilities for the role included:

• Led cross-functional teams to streamline product development processes, enhancing collaboration and efficiency
• Meeting with stakeholders to ensure software development is aligned with business needs
• Conducted market research to identify customer needs, informing product features and enhancements.
• Defined criteria for new features and deliver to engineering
• Work with engineering to determine technical feasibility
• Assess severity and priority of incoming support tickets
• Roadmapping, timeline estimation, and feature prioritization
• Product communications to internal and external stakeholders
• Product training and literature updates

Responsible for Taylor restaurant equipment sales within the retail division. Items included were soft serve ice cream machines, frozen drink machines, blenders, grills, and juicers. Customer service was a very large portion of the responsibility of the position. This included maintaining relationships with existing customers and helping new customers to understand their newly purchased machines.

• Selected Accomplishments:
• Territory growth from $305,000 to $395,000 in first year
• Grew margin to 35% from 21%
• Analyzed market for customers and helped game plan ways to maximize profitability

As an independent manufacturer's representative in the HVAC industry with assigned territories of New Mexico, El Paso, and parts of Colorado, I had full responsibility for approximately 40 accounts. My responsibilities included maintaining positive sales growth, training customers on new products, helping my customers develop their customer base, trade shows, customer service for technical issues, and being a general point of contact for customers.

• Selected Accomplishments:
• Territory sales growth of 7-15% year over year
• Developed $1.2 million of new business with one account in NM and El Paso
• Helped integrate Delta Breeze fans into a new market
• Successfully quoted HVAC equipment that resulted in more than $1 million of sales

Responsible for the day to day operations of a rental fleet of nearly 10,000 cars at Denver International Airport. I was previously an assistant at an in-town location in Parker, Co. Sales and customer service were a large portion focusing on ancillary product sales, upgrades, as well as 100% customer satisfaction.

• Core responsibilities of this position were developing new clients and working with these clients to secure their financial future through the products we had available including life insurance, long term care insurance, and a variety of other financial investing tools.