WILL LAURORE
Cape Coral,FL
Summary
Dedicated and compassionate social work student at Florida SouthWestern State College, driven by a strong commitment to community service and advocacy. Experienced in managing high-pressure situations with professionalism, resolving client concerns with empathy, and contributing to organizational success through meticulous office management and event coordination. A proven team player with a background in customer service and volunteer work, including food drives and program facilitation, demonstrating a genuine passion for making a positive impact in underserved communities. Skilled in communication, organizational systems, and fostering trust, ready to bring value to the any team through dedication and adaptability
Overview
3
3
years of professional experience
Work History
Work Study Assistant
Florida SouthWestern State College
2024.08 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted in the planning and execution of various campus events, contributing to their overall success.
- Enhanced office efficiency by streamlining filing systems and organizing digital records.
Cashier
Dollar Tree
2022.06 - 2024.04
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Streamlined checkout process for increased efficiency and reduced waiting times
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
Education
Some College - Social Work
Florida SouthWestern State College
Fort Myers2026-05
Skills
- Payment Collection
- Drawer Balancing
- Customer Service
- Filing systems
- Document management
- Customer service
- Verbal and written communication
- Digital Art
- Traditional Art
- Singing
- Making music
Extracurricular activities
Selling digital art pieces on the side through Instagram
Timeline
Work Study Assistant
Florida SouthWestern State College
2024.08 - Current
Cashier
Dollar Tree
2022.06 - 2024.04
Some College - Social Work
Florida SouthWestern State College