Will Leavitt
Minneapolis,MN
Summary
An enthusiastic and customer-focused professional seeking a challenging position, where I can utilize my skills and experience to contribute positively to the success of the organization. With a proven ability to accurately process transactions, adapt to my environment, and a commitment to customer service, I aim to contribute to delivering an exceptional client experience. I am dedicated to continuous learning and development, and eager to take on new challenges and make meaningful contributions in a dynamic and collaborative environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Specialist
Bridgewater Bank
Minneapolis, MN
05.2024 - Current
- Provided customer service to clients by responding to inquiries, resolving issues, and providing support.
- Utilized multiple software systems to manage client accounts.
- Collaborated with other departments to ensure successful client experiences.
- Followed up with customers after completion of projects to ensure satisfaction with results.
- Performed administrative duties such as filing paperwork, creating documents, and scheduling appointments.
- Established and effectively maintained productive customer relationships.
- Participated in team meetings to understand goals and establish necessary process improvements.
- Effectively communicated with coworkers to maintain professional and customer oriented atmosphere.
- Researched and adequately resolved client questions and issues.
- Welcomed visitors, answered phone calls and responded to online customer inquiries.
Sales Advisor
H&M
Roseville, MN
10.2023 - 05.2024
- Greet customers warmly, assist with inquiries and provide product information to enhance their shopping experience
- Respond to customer inquiries via phone, or in person, providing accurate and timely information
- Handle customer complaints or concerns with professionalism and empathy, striving to resolve issues to the customer's satisfaction
- Implemented and managed the enrollment process for a customer rewards program, driving increased engagement and loyalty
- Utilized effective communication and persuasive techniques to encourage participation and sign-up, resulting in a significant increase in program membership.
Marketing Intern
D1 Training St. Paul
St. Paul, MN
01.2023 - 05.2023
- Developed Social Media Marketing strategy to increase membership and drive traffic to website
- Includes automation of social media posts and google analytics
- Greet clients and guests warmly, providing a positive first impression and addressing inquiries with professionalism and courtesy
- Process payments, invoices, and transactions promptly and accurately
- Manage incoming calls, emails, and inquiries.
Education
B.B.A. - Marketing
Hamline University
St. Paul, MN05.2023
Skills
- Customer Service
- Adaptability
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Microsoft Office: Excel, PowerPoint, Word, Outlook
- Self Motivation
Certification
- Student Digital Marketing Certification
- Hamline Marketing Association
- Project Manager
Timeline
Client Specialist
Bridgewater Bank
05.2024 - Current
Sales Advisor
H&M
10.2023 - 05.2024
Marketing Intern
D1 Training St. Paul
01.2023 - 05.2023
B.B.A. - Marketing
Hamline University
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