- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Participating in local clean-up initiatives
- Graphic Design
- Team Sports
- Music
- Video Gaming
- Virtual Reality
- Web Development and Design
- Designing and Printing 3D Models
- Gardening
- Volunteering
- Outdoor Recreation
- Playing Sports
- Running
William Leonard
Summary
Highly motivated and detail-oriented Business Administration major with a 4.0 GPA and expected graduation in 2028. Recognized for academic excellence through Montclair State University's Honors EDGE Program. Demonstrates strong leadership, communication, and problem-solving skills developed through diverse experience in customer service, team collaboration, and volunteer work with the Rotary Club. Adept at using Microsoft Excel, CRM tools, and business software to enhance efficiency and support strategic decision-making. Certified in Google Analytics, Microsoft Office, QuickBooks, and HubSpot, with a proven ability to manage projects, resolve issues, and lead peers. Committed to ethical business practices, continuous learning, and contributing value in fast-paced, goal-driven environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Target Team Memeber
Target
01.2025 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Retail Associate
Party City
04.2024 - 12.2024
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
Retail Associate
TJX Companies
08.2023 - 02.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
Subway Sandwhich Artist
Subway
06.2022 - 06.2023
- Maintained cleanliness and orderliness of storage areas by sweeping and mopping.
- Transferred supplies and equipment between storage and work areas by hand or by cart.
- Managed multiple tasks simultaneously while meeting all deadlines, displaying proficiency in time management techniques.
- Assisted coworkers with various projects, showcasing a collaborative attitude and flexibility.
- Inspected merchandise to check for quality and accuracy.
- Observed safety protocols to safeguard personnel and equipment.
- Greeted customers and asked qualifying questions to determine needs quickly.
- Followed production checklists to complete orders.
Education
Bachelor of Science - Accounting
Montclair State University
Montclair, NJ05-2027
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
Accomplishments
- Achieved improved customer satisfaction scores through effectively helping with in-store item location and price inquiries.
- Achieved faster daily task tracking by introducing Microsoft Excel for inventory and cleaning schedule tasks.
- Achieved on-time store readiness by completing opening and closing procedures with accuracy and efficiency.
- Supervised team of 4 staff members during busy weekend shifts to ensure smooth operations.
- Resolved frequent product mislabeling issue through consumer testing and collaboration with store managers.
- Collaborated with team of 6 in the development of local Rotary fundraising events that benefited community programs.
- Documented and resolved customer complaints which led to a 20% reduction in repeat issues.
- Used Microsoft Excel to develop inventory tracking spreadsheets, reducing supply shortages by 15%.
Certification
- Google Analytics Certification
- HubSpot Inbound Marketing Certification
- CPR Certification
- Microsoft Excel Certification
- Microsoft Office Specialist (MOS) Certification
- Facebook Blueprint Certification
- QuickBooks Certification
Interests
Timeline
Target Team Memeber
Target
01.2025 - 04.2025
Retail Associate
Party City
04.2024 - 12.2024
Retail Associate
TJX Companies
08.2023 - 02.2024
Subway Sandwhich Artist
Subway
06.2022 - 06.2023
Bachelor of Science - Accounting
Montclair State University
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