WILL MCFAWN
Summary
Experienced Group Product Manager at 365 Retail Markets, specializing in mobile and eCommerce product development for nearly 8 years. Led initiatives that improved guest experiences and launched impactful products, most recently focused on onboarding, checkout, and loyalty programs. Worked with diverse teams to enhance customer satisfaction in retail technology. Background at Dutchie and Grubhub solidified expertise in eCommerce and strategic growth.
Overview
12
12
years of professional experience
Work History
Group Product Manager, Mobile
365 Retail Markets
Detroit, MI
03.2023 - 06.2025
- Oversaw the full redesign and upkeep of the mobile applications suite, and the guest experience.
- Managed product development process from concept through launch, including design, testing, and maintenance.
- Managed a team of 8 to 10 across various departments, including Engineering, Design, PMP, etc.
- Developed and implemented product roadmaps to align with business objectives.
- Provided leadership and guidance throughout the entire lifecycle of each assigned project.
Senior Product Manager, Ecommerce
Dutchie
San Francisco, CA
11.2021 - 12.2022
- Built new features for onboarding, order management, and menus.
- Led cross-functional teams of UX researchers, designers, and developers to achieve product goals.
- Assessed user feedback to initiate growth strategies for user base and satisfaction.
- Collaborated with PMP and Product Operations to enhance internal processes in UX research and product analytics.
Product Manager, Growth
Grubhub
San Francisco, CA
08.2016 - 08.2021
- Enhanced existing products based on client evaluations and needs assessment.
- Focused on the growth and retention of college students through B2B services, including kiosks, POS UX, KDS screens, printers, onboarding, subscriptions, loyalty, etc.
- Launched 'Ultimate' product suite, integrating merchant software with Grubhub for seamless ordering.
- Introduced new subscription model for students transitioning to post-college usage.
- Implemented a new ecosystem for hotel and stadium partners at Grubhub, starting with Resorts World Las Vegas in Spring 2021.
Business Analyst
Coyote Logistics
Chicago, IL
05.2013 - 08.2016
- Identified gaps between current state and desired future state operations.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
Education
BBA - Finance
Loyola University Chicago
Chicago05.2013
Skills
- Product strategy
- Project management
- Business process improvement
- Team leadership
- Stakeholder engagement
- Product analytics
- Agile methodologies
- Roadmap development
- Product lifecycle management
- Prioritization and execution
Timeline
Group Product Manager, Mobile
365 Retail Markets
03.2023 - 06.2025
Senior Product Manager, Ecommerce
Dutchie
11.2021 - 12.2022
Product Manager, Growth
Grubhub
08.2016 - 08.2021
Business Analyst
Coyote Logistics
05.2013 - 08.2016
BBA - Finance
Loyola University Chicago
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