Summary
Overview
Work History
Education
Skills
Timeline
Generic

WILL MCGRAW

Baytown

Summary

Dynamic Service Advisor with a strong work ethic at Friendly Ford, excelling in customer service and multitasking. Leveraged attention to detail to enhance service workflow and fostered a welcoming environment, ensuring customer satisfaction. Proficient in computer skills, effectively communicated with technicians to address customer needs and streamline operations. Also have worked in the restaurant business before as a server and a bartender.

Overview

13
13
years of professional experience

Work History

SERVICE ADVISOR

FRIENDLY FORD
11.2012 - Current
  • Assisted customers in identifying service needs and scheduling appointments.
  • Provided support in managing service workflow and ensuring timely completion of tasks.
  • Learned operational procedures for vehicle inspections and maintenance recommendations.
  • Communicated effectively with technicians to relay customer concerns and service requests.
  • Maintained organized records of service transactions and customer interactions.
  • Developed knowledge of automotive products and services to assist customers accurately.
  • Supported team in creating a welcoming environment for customers during visits.

Education

Bachelor of Science - CRIMINAL JUSTICE

UNIVERSITY OF HOUSTON
HOUSTON, TX
04-2003

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Attention to detail
  • Strong work ethic
  • Listening skills
  • Team player mentality

Timeline

SERVICE ADVISOR

FRIENDLY FORD
11.2012 - Current

Bachelor of Science - CRIMINAL JUSTICE

UNIVERSITY OF HOUSTON

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