WILLIAM MELENDEZ
Austin,USA
Summary
Motivated and results-driven professional with a background in customer service and team operations at high-volume brands like Pluckers Wing Bar and Chipotle Mexican Grill. Known for strong communication, adaptability, and a people-first mindset. Currently transitioning into tech sales to leverage my customer relationship skills, problem-solving ability, and goal-oriented drive to help businesses grow through innovative solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Wholesaler
Self-employed
05.2025 - Current
- Sourced and negotiated off-market real estate deals by identifying motivated sellers and distressed properties.
- Used CRM tools, public records, and social media platforms to build a pipeline of potential leads.
- Built relationships with investors and cash buyers to successfully assign contracts for profit.
- Gained firsthand experience with contracts, pricing strategy, and the importance of communication in high-stakes negotiations.
Food Service Worker
Plucker Wing Bar
02.2025 - Current
- Engaged with 200+ guests per shift, building rapport and ensuring a positive customer experience through clear communication and active listening
- Identified customer needs and recommended products or menu items that enhanced satisfaction and increased sales per table
- Maintained strong multitasking and time-management skills in a high-pressure, fast-paced environment
- Collaborated with team members across kitchen, bar, and management to streamline service operations and resolve issues quickly
- Handled customer concerns with empathy and professionalism, reinforcing brand loyalty and retention
Crew Member
Chipotle
12.2024 - 02.2025
- Maintained strong communication and coordination within a fast-paced, team-oriented environment
Resolved customer concerns promptly and effectively, demonstrating empathy, patience, and professionalism
Trained new team members on service flow, food safety, and best practices for improving speed and customer experience
Education
Associate of Applied Science -
Austin Community College
Austin, TXHigh School Diploma -
Akins High School
Austin, TX06.2025
Skills
- Active Listening & Clear Communication
- Customer Relationship Building
- Conflict Resolution & Empathy
- Public Speaking & Presentation Skills
- Rapport Building & Professional Networking
- Written and Verbal Persuasion
- Prospecting & Lead Generation
- Cold Outreach (Calls, Email, LinkedIn)
- CRM Systems: HubSpot, Salesforce (Trailhead Certified or in progress)
- Sales Tools: Apolloio, ZoomInfo, Outreach, LinkedIn Sales Navigator
- Communication Tools: Zoom, Slack, Google Workspace, Microsoft Teams
- Analytics Tools: Google Sheets, Excel, HubSpot Dashboards
- Basic understanding of SaaS platforms and digital tools
Languages
English: Native/Bilingual
Spanish: Native/Bilingual
Activities and Honors
Photography, exploring new environments, and capturing authentic moments — passions that reflect a creative eye and a curiosity-driven mindset, useful in building trust and relationships in sales.
Certification
- HubSpot Sales Software Certification
- Aspireship SaaS Sales Foundations Bootcamp
- HubSpot Inbound Sales Certification
Timeline
Wholesaler
Self-employed
05.2025 - Current
Food Service Worker
Plucker Wing Bar
02.2025 - Current
Crew Member
Chipotle
12.2024 - 02.2025
Associate of Applied Science -
Austin Community College
High School Diploma -
Akins High School