William Miles
Kents Store,VA
Summary
Will Miles (DNB) – Musician | Producer | DJ | Social Media Professional | Customer Service Expert
Will Miles is a multifaceted creative and entrepreneur with a deep-rooted passion for music, digital media, and customer engagement. As the owner of Miles A. Head, he has built a brand that seamlessly blends his expertise in music production, DJing, and social media strategy to connect with audiences worldwide.
A respected figure in the drum and bass (DNB) community, Will is an accomplished musician, producer, and DJ, known for his dynamic sound, innovative beats, and electrifying performances. His music has been featured on renowned labels, and his live sets showcase his ability to curate immersive musical experiences that resonate with fans.
Beyond music, Will is a social media professional with a keen understanding of digital marketing, branding, and audience engagement. He leverages his skills to enhance online presence, build communities, and drive meaningful interactions for both personal projects and clients.
With a background in customer service, Will excels at fostering strong relationships, ensuring top-tier client satisfaction, and delivering personalized experiences. His ability to balance creativity with business acumen makes him a valuable asset in both the music and digital landscapes.
Overview
24
24
years of professional experience
Work History
Owner and Executive Producer
Miles A. Head Recordings
03.2001 - Current
- Produce original, quality electronic music for licensing, publishing, download, and dj.
- Provide mastering and mixing for clients worldwide, in any genre of music.
- Optimized sound quality in recordings by utilizing advanced mixing techniques and professional audio software tools.
- Enhanced artists'' creativity by providing expert guidance on song arrangements and production techniques.
- Manage budgets for recording projects, optimizing the allocation of funds towards essential equipment and personnel.
- Collaborate with graphic designers and photographers to create visually appealing album artwork that complemented the music''s overall theme.
- Develop strong relationships with industry professionals, leading to successful collaborations on various projects.
- Streamline studio sessions by effectively managing time and resources, ensuring projects are completed within deadlines.
- Collaborate with marketing teams to produce promotional music content.
- Expand audience reach by leveraging social media platforms for music releases.
Social Media Consultant
AMG Creative
01.2025 - Current
- Conducted comprehensive audience research for better understanding of client needs and preferences.
- Provided training on best practices in social media management to clients'' staff members.
- Implemented paid advertising campaigns on various platforms, maximizing return on ad spend.
- Monitored marketing campaign progress with web analytics.
- Streamlined internal processes related to content creation and approval, increasing team efficiency while maintaining high-quality output standards.
- Managed multiple client accounts, ensuring consistent brand voice across platforms.
Customer Service
Full Cycle Home Services
12.2023 - Current
- Fostered strong relationships with regular customers, cultivating loyalty through personalized service experiences.
- Provided excellent customer service, resolving concerns promptly and professionally.
- Managed a diverse range of projects with efficiency and attention to detail
- Collaborated with team members to deliver high-quality services within specified timeframes
- Coordinated finances and recordkeeping.
Social Media Manager
KCBT
09.2022 - 09.2023
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Monitored social media trends to keep brand's content relevant and engaging.
- Analyzed competitor social media activities to identify opportunities for brand differentiation.
- Curated diverse range of content, from informative blog posts to engaging videos, to cater to different audience preferences.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
Customer Care Officer
Kulture Clothing Company
09.2012 - 08.2017
- Oversaw inventory management, stock ordering, and submission of weekly payroll
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Streamlined retail operations by implementing efficient inventory management systems and staff scheduling strategies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Sam Ash Music
09.2010 - 09.2012
- Cultivated strong relationships with clients through active listening and understanding their needs and preferences
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Managed a high volume of customer interactions through various channels, including phone, email, and live chat
- Collaborated with cross-functional teams to improve customer satisfaction rates and develop innovative solutions to common issues
Education
Classical Performance - Double Bass
12.1997
Associates Degree - Social Media Marketing
09.2023
- Demonstrated expertise in social media marketing through completion of degree program while residing in Australia for nearly 5 years
- Applied innovative strategies to effectively engage target audiences and increase brand visibility
- Collaborated with team members to develop and implement successful social media campaigns
- Analyzed data and trends to optimize marketing strategies and achieve desired outcomes
- Utilized various social media platforms to create engaging content and foster meaningful connections with followers.
Music Programming - Classical Performance, Double Bass and Cello
12.2000
Skills
- Customer service management
- Client engagement
- Training and mentoring
- Inventory management
- Recruitment and hiring
- Operations management
- Social media management
- Digital media
- Content development
- Social media strategy
- Sound design
- Social media promotion
- Studio management
- Audio mixing
- Studio recordings
Web
https://www.linkedin.com/in/willmilesmah/
Timeline
Social Media Consultant - AMG Creative
01.2025 - Current
Customer Service - Full Cycle Home Services
12.2023 - Current
Social Media Manager - KCBT
09.2022 - 09.2023
Customer Care Officer - Kulture Clothing Company
09.2012 - 08.2017
Store Manager - Sam Ash Music
09.2010 - 09.2012
Owner and Executive Producer - Miles A. Head Recordings
03.2001 - Current
Keystone College of Business & Technology - Associates Degree, Social Media Marketing
Virginia Commonwealth University - Music Programming, Classical Performance, Double Bass and Cello
University of Cincinnati Conservatory of Music - Classical Performance, Double Bass
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