Will Nafei
Charlottesville,VA
Summary
Diligent Manager with a background in daily operations and ensuring customer satisfaction. Successfully leads teams to achieve sales goals, resolving conflicts and maintaining high standards of service. Demonstrated strong leadership and problem-solving skills while creating new sales ideas within in a fast paced environment
Overview
10
10
years of professional experience
Work History
Club Manager
Atlantic Coast Athletic Club
09.2023 - Current
- Evaluated employee performance and provided constructive feedback, promoting professional growth among staff members.
- Developed strong relationships with vendors, securing favorable pricing on gym supplies and equipment purchases.
- Boosted membership sales through effective marketing initiatives, such as open houses and referral incentives.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Led team to achieve sales targets by motivating and guiding staff.
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
Realtor
Avenue Realty
01.2019 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Increased consumer sales by developing and implementing effective sales strategies.
General Manager
The Nook Restaurant
04.2015 - 01.2020
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Bachelor of Arts - Business
Hampden Sydney College
Farmville, VA05-2015
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
Timeline
Club Manager
Atlantic Coast Athletic Club
09.2023 - Current
Realtor
Avenue Realty
01.2019 - Current
General Manager
The Nook Restaurant
04.2015 - 01.2020
Bachelor of Arts - Business
Hampden Sydney College
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