Will Payne
Winter Garden,FL
Summary
Results-driven IT professional with a strong foundation in TCP/IP, hardware/software diagnostics, and mobile device support. Proven ability to troubleshoot technical issues and enhance end-user productivity across diverse environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Field Support
Orlando Health
Orlando, FL
10.2020 - Current
- Provide Tier 1-2 support for desktops, laptops, and mobile devices across multiple departments, ensuring seamless system integration.
- Install, configure, and maintain software applications, enhancing end-user productivity.
- Troubleshoot recurring and unique technical issues, applying strong problem-solving and analytical skills.
- Deliver user training and mentor junior technicians, improving team efficiency and technical knowledge base.
Sales Representative
New Earth Wood Company
Green Bay, WI
05.2015 - 02.2020
- Generated $200K+ in new annual sales through client acquisition in the marine, hospitality, and aviation industries.
- Built long-term client relationships through consistent communication, driving repeat business and referrals.
- Designed tailored sales presentations for high-value prospects, aligning solutions with industry-specific needs.
Leasing Agent
Gator Investments, LLC
Gainesville, FL
03.2013 - 01.2015
- Managed leasing inquiries and coordinated property tours for prospective tenants.
- Assisted clients with lease applications and ensured compliance with rental policies.
- Developed marketing materials to promote available properties and attract potential renters.
Education
Bachelor of Science - Food And Resource Economics
University of Florida
Gainesville, FL05.2015
Skills
- TCP/IP
- Desktop support
- Troubleshooting
- Software installation
- Customer relationship management
- LAN/WAN
- DNS
- DHCP
- VoIP
- Windows OS
- Mobile device support
- Application deployment
- Hardware/software diagnostics
- System integration
- Root cause analysis
- User training
- Cross-team coordination
- Technical documentation
Core Skills
TCP/IP, LAN/WAN, DNS, DHCP, VoIP, Windows OS, mobile device support, application deployment, Hardware/software diagnostics, system integration, root cause analysis, User training, cross-team coordination, technical documentation
Affiliations
- 2025 Orlando Health Excellence Award Nominee
Certification
- CompTIA A+
Timeline
IT Field Support
Orlando Health
10.2020 - Current
Sales Representative
New Earth Wood Company
05.2015 - 02.2020
Leasing Agent
Gator Investments, LLC
03.2013 - 01.2015
Bachelor of Science - Food And Resource Economics
University of Florida