Will Peterson
Yutan,Nebraska
Summary
Dynamic and results-oriented professional with a proven track record at Lowe's Home Centers, LLC, where I enhanced customer loyalty through empathetic resolution of complaints and efficient dispute management. Skilled in sales expertise and assertiveness, I excel in high-pressure situations, significantly improving customer satisfaction. My ability to manage escalated calls and perform quality checks demonstrates a blend of hard and soft skills essential for success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lowe's Home Centers, LLC
10.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
General Laborer
City of Yutan
05.2021 - 08.2021
- Assisted team members with tasks that require group effort.
- Performed general housekeeping and cleaning tasks.
- Performed quality checks on products and materials to identify any defects.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Business Administration
Concordia University, Nebraska
Seward, NE05-2027
Skills
- Follow-up skills
- Assertiveness
- Sales expertise
- Retail sales customer service
- Call escalation
Powerlifting, Combat Sports, and Listening to Podcasts.
I've been involved with powerlifting for 6 years now and I am currently on scholarship for this at Concordia University. I enjoy watching combat sports, both MMA and Boxing, and I've begun some novice training in them as well. As for listening to podcasts, I enjoy them because they can be both relaxing and extremely engaging.
Timeline
Customer Service Representative
Lowe's Home Centers, LLC
10.2022 - Current
General Laborer
City of Yutan
05.2021 - 08.2021
Business Administration
Concordia University, Nebraska
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