Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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William Raczkowski

Stoneham,MA

Summary

Customer Success professional obsessed with client satisfaction, I am fully dedicated to exceeding all expectations and benchmarks set for my role. I love being part of a team, collaborating with colleagues, and addressing every avenue to ensure that my customers don't just feel satisfied, but empowered to do their best work. I look forward to making an impact for your team.

Overview

6
6
years of professional experience

Work History

Customer Success Manager

Github Inc
San Francisco , CA
11.2022 - Current
  • Provided customer onboarding and training to ensure successful product adoption.
  • Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
  • Analyzed customer data to identify trends, issues, and opportunities for improvement.
  • Researched new technologies and initiatives to improve customer experience.
  • Collaborated with cross-functional teams to develop strategies for driving customer success.
  • Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
  • Organized events such as webinars or workshops aimed at increasing customer engagement levels.
  • Coached team members on best practices for delivering exceptional customer experiences.

Commercial Customer Success Manager

CircleCI
San Francisco , CA
01.2021 - 10.2022
  • Managed customer inquiries and complaints in a professional manner.
  • Researched new technologies and initiatives to improve customer experience.
  • Conducted regular check-ins with clients to ensure their needs were met.
  • Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
  • Organized events such as webinars or workshops aimed at increasing customer engagement levels.
  • Coached team members on best practices for delivering exceptional customer experiences.

Customer Success Manager

Luxottica
Boston, MA
05.2019 - 01.2021
  • Maintained up-to-date knowledge of industry trends related to customer success management.
  • Gathered insights from customers through surveys, interviews, focus groups.
  • Identified areas where current products are not meeting expectations or could be improved upon.
  • Provided guidance on how customers can maximize the value they receive from products and services.
  • Established processes for measuring customer satisfaction rates across multiple channels.
  • Met with customers to discuss best practices and drive outcomes.

Education

Bachelor of Arts - Corporate Communications

Bridgewater State University
Bridgewater, MA
05-2014

Skills

  • Cross-functional coordination
  • Customer retention
  • Revenue growth
  • Customer relations
  • Strategic planning
  • Staff mentoring & leadership
  • Inter-department collaboration
  • Customer account management

Accomplishments

  • Winner of the Silver Eagle Award for exceptional performance, achieving 300% of my KPI standards/quotas.
  • Asked to lead company-wide presentations on several successful customer engagements, with the goal of sharing my process with a broader audience.
  • Owner of the world's cutest dog.
  • Highly regarded for my trivia game prowess.

Timeline

Customer Success Manager

Github Inc
11.2022 - Current

Commercial Customer Success Manager

CircleCI
01.2021 - 10.2022

Customer Success Manager

Luxottica
05.2019 - 01.2021

Bachelor of Arts - Corporate Communications

Bridgewater State University

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William Raczkowski