Summary
Overview
Work History
Education
Skills
Software
Timeline
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William Rickels

Dallas,TX

Summary

Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.

Overview

14
14
years of professional experience

Work History

Manager, National Accounts

FLS Transportation Services
08.2023 - 01.2024
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Strategic Account Executive

Uber Freight
05.2021 - 08.2023
  • Established strong relationships with key clients by providing personalized solutions and exceptional service.
  • Increased revenue by identifying growth opportunities and developing tailored account strategies.
  • Collaborated with cross-functional teams to deliver comprehensive client proposals and win new business.
  • Negotiated contracts, ensuring long-term partnerships and mutually beneficial terms for both parties.
  • Led contract renewal discussions, reinforcing customer value propositions while negotiating favorable terms for the organization.
  • Traveled nationwide to visit stakeholders, prospects and existing clients, generating additional business opportunities.
  • Partnered with internal resources to present additional value and expertise to clients.
  • Generated new leads through networking, ads and cold calling.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.

Independent Business Development Consultant

R&R Express
01.2021 - 05.2021
  • Increased client base by identifying new business opportunities and developing strategic partnerships in west coast territories
  • Leveraged CRM tools to effectively manage leads, ensuring timely follow-up and improved conversion rates.
  • Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.
  • Streamlined internal processes to improve efficiency, enabling the team to focus on revenue-generating tasks.
  • Conducted market research and analyzed industry trends to inform business development strategies.

Key Account Manager

DSV Air & Sea
11.2019 - 04.2021
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Supported sales and reporting for large and medium-sized accounts.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Increased overall efficiency while reducing operational costs through continuous evaluation and adjustment of key account management strategies.
  • Reduced churn rate by introducing loyalty programs aimed at rewarding long-term customers.
  • Reduced manual data entry tasks by creating automated processes within the CRM system.

Vendor Relations Manager

Lewis Transport
08.2018 - 11.2019
  • Strengthened vendor relationships by maintaining consistent communication and addressing concerns promptly.
  • Reduced costs for the organization by negotiating favorable contracts with vendors.
  • Developed long-lasting partnerships with key suppliers, ensuring consistent quality of products and services.
  • Assessed vendor performance through regular evaluations, providing feedback to improve service delivery.
  • Maintained optimal inventory levels, forecasting demand, and ordering necessary supplies in a timely manner.
  • Coordinated with suppliers to ensure prompt deliveries while also negotiating favorable contract terms that benefited both parties involved.
  • Managed the procurement of fuel supplies from various suppliers, negotiating favorable contracts for cost savings and consistent supply.
  • Developed strong relationships with vendors and suppliers to secure reliable fuel sources during times of industry shortages or disruptions.
  • Coordinated with transportation providers to optimize delivery routes, reducing transit times and overall logistical costs.

National Account Manager

Integrity Express Logistics
12.2015 - 08.2018
  • Built strong relationships with key decision-makers at the executive level within national accounts organizations.
  • Expanded national account base by identifying potential clients and executing targeted sales strategies.
  • Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
  • Prospected new sales leads from directories, referrals and partners.
  • Researched potential clients and markets to prepare for appointments.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Performed cold-calling and follow-ups with leads to secure new revenue.

Operations Manager, Customer Experience

FedEx
06.2010 - 12.2015
  • Streamlined operations processes for increased efficiency and enhanced customer experiences.
  • Led cross-functional teams to drive process improvements and achieve business objectives.
  • Trained new employees on proper protocols and customer service standards.
  • Improved process efficiency by identifying bottlenecks and implementing strategic solutions.
  • Coordinated with other craft employees to maximize project efficiency.
  • Implemented innovative technologies to improve tracking capabilities and minimize delays.
  • Improved transportation efficiency by streamlining route planning and optimizing load distribution.

Education

Associate of Science - Real Estate Management

Hondros College of Business
Westerville, OH
12.2017

High School Diploma -

Simon Kenton High School
Independence, KY
05.2009

Skills

  • Industry Expertise
  • Customer Satisfaction
  • CRM Proficiency
  • Sales strategy
  • Strategic planning
  • Business development
  • Relationship building
  • Account management
  • Multiple Priorities Management
  • Capacity Building
  • Attention to Detail

Software

Tableau

Salesforce

Google Sheets

Microsoft Office

SQL

Timeline

Manager, National Accounts

FLS Transportation Services
08.2023 - 01.2024

Strategic Account Executive

Uber Freight
05.2021 - 08.2023

Independent Business Development Consultant

R&R Express
01.2021 - 05.2021

Key Account Manager

DSV Air & Sea
11.2019 - 04.2021

Vendor Relations Manager

Lewis Transport
08.2018 - 11.2019

National Account Manager

Integrity Express Logistics
12.2015 - 08.2018

Operations Manager, Customer Experience

FedEx
06.2010 - 12.2015

Associate of Science - Real Estate Management

Hondros College of Business

High School Diploma -

Simon Kenton High School

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William Rickels