- Strategic Game Analysis: Interested in the evolution of "Moneyball" tactics and the integration of wearable technology in professional sports
- Market Trends: Following the intersection of sports betting analytics, fan engagement data, and digital media rights
- Community Engagement: Actively participate in online sports analytics communities and hackathons to solve real-world athletic performance challenges
Will Skates
Overland Park,KS
Summary
Detail-oriented individual pursuing a degree in Business Analytics with hands-on experience in customer service. Engages effectively with clients and collaborates with teams to optimize processes and improve service delivery. Committed to applying analytical skills in a practical, business-focused environment.
Overview
2
2
years of professional experience
Work History
Server
Houlihans Bar and Grill
Overland Park, KS
12.2024 - 07.2025
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery and enhance service efficiency.
- Managed multiple tables simultaneously while maintaining high attention to detail in food orders.
- Assisted in training new servers on menu offerings and service standards for optimal performance.
Host/Server Assistant
Taco Republic
Prairie Village, KS
06.2023 - 10.2024
- Greeted guests warmly, ensuring a positive first impression and seamless entry experience.
- Managed reservations efficiently, optimizing seating arrangements during peak hours.
- Coordinated waitlists effectively, minimizing guest wait times and improving service flow.
- Communicated menu information clearly, assisting guests with dietary inquiries and recommendations.
Education
Business Analytics
University of Kansas
Lawrence, KS05-2029
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Affiliations
Phi Kappa Psi Fraternity, University of Kansas, Kansas Alpha Chapter
- Maintained active membership while contributing to chapter-wide philanthropic initiatives and community service projects.
- Collaborated with a diverse group of members to organize social and educational events, fostering a culture of brotherhood and academic excellence.
Interests
Timeline
Server
Houlihans Bar and Grill
12.2024 - 07.2025
Host/Server Assistant
Taco Republic
06.2023 - 10.2024
Business Analytics
University of Kansas