Will Swedenburg
Information Technology Specialist
Summary
Experienced IT Specialist with over a decade of expertise in hardware and software diagnostics, network consultation, and system monitoring, particularly within healthcare environments. Proven track record in delivering comprehensive IT support, managing complex projects, and collaborating effectively with diverse teams to achieve organizational goals. Skilled in providing exceptional service and technical guidance to both operational and clinical staff, ensuring optimal system performance and user satisfaction.
Overview
10
10
years of professional experience
Work History
Site Analyst I & II
Saint Luke's Health System
Lees Summit, MO
05.2015 - Current
- Promoted to Site Analyst II in under 3 years.
- Advanced Desktop & Application Support: Provided comprehensive support for desktop applications.
- Technical Resource & Mentorship: Acted as a technical resource across multiple sites, mentoring new analysts and technicians.
- Project Management: Served as a technical leader on projects, demonstrating project management abilities.
- Troubleshooting Expertise: Handled Level 2 problem calls, adept at troubleshooting voice and data system issues.
- Inventory Management: Maintained inventories of computer room supplies and spare hardware.
- End-User Training & Support: Advised and assisted end users on effective utilization of desktop applications.
Contract Analyst
TriCom Technical Services
Kansas City, MO
01.2014 - 05.2015
- Large-Scale Hardware Upgrade Management: Led the upgrade of over 1000 workstations for EPIC Hyperspace
- Team Collaboration & Support: Worked with the Saint Lukes East hospital Information Services Team for smooth project execution
- Client Relations & Contract Enhancement: Recognized for exceptional performance, resulting in increased pay and extended contract terms
- Field Services Support: Assisted in hardware updates for a large team of field services nurses.
Education
Bachelor of Arts - Technical and Directing Theatre
Avila University
Kansas City, Missouri 08.2002 - 08.2007
Skills
Technical Troubleshooting
Timeline
Site Analyst I & II
Saint Luke's Health System
05.2015 - Current
Contract Analyst
TriCom Technical Services
01.2014 - 05.2015
Bachelor of Arts - Technical and Directing Theatre
Avila University
08.2002 - 08.2007