Will Tan
San Diego
Summary
Experienced leader in AI and engineering with a focus on building scalable teams and technology solutions for over 25 years. Skilled in applying AI and automation to optimize product delivery and drive cost efficiency. Played a pivotal role in OffSec's growth through effective acquisition strategies and integration processes. Proven ability to manage product lifecycles from ideation to monetization, with a commitment to fostering innovation and sustainable success.
Overview
27
27
years of professional experience
Work History
Founder
JSW AI Solutions
San Diego
04.2025 - Current
- Define AI initiatives and architecture to support client AI roadmaps.
- Oversee global backend, integration, and QA teams, driving day to day delivery and partnering with customers and stakeholders to align scope, timelines, and deliverables.
- Lead delivery of knowledge powered chatbots that cut time to resolution by 70%, increased CSAT to 90%+, and reduced manual effort by 60%, now rolling this playbook out across new clients.
- Develop scalable automation for customer onboarding and QA testing, reducing manual effort by 70% and freeing delivery teams for higher value work.
- Build MONET AI for Monetate, an in product assistant that helps clients improve shopping experiences with clear guidance and recommendations, making the platform easier to use and cutting turnaround time from 45 minutes to 5 minutes.
Director of AI Engineering
OffSec.com
04.2025 - 11.2025
- Built and scaled high-performing AI teams spanning engineering and data functions to drive innovation and execution speed.
- Built and scaled KAI and OSCAR, enterprise AI platforms that drove top-line growth, customer engagement, and operational performance, achieving 60+ NPS in customer experience, 92% CSAT in support operations, and 30% efficiency gains across internal processes.
- Directed the development of agentic AI solutions that automated learning path creation and accelerated content delivery by 70%.
- Oversaw the development of an AI-driven recommendation engine that analyzes individual skills and interests to deliver personalized training plans aligned to career growth and job-role-based development.
Head of Cybersecurity Training & Mentoring
OffSec.com
03.2019 - 04.2025
- Joined during a critical transformation period and played a central role in rebuilding the organization from the ground up through global scale, operational excellence, and AI innovation. Promoted through multiple leadership roles from Manager to Director to Head of Cybersecurity Training and Mentoring.
- Served as a key leader from the company's early transformation through the acquisition and beyond, helping shape OffSec's operational model, culture, and AI technical direction.
- Built high-performing global teams by promoting from within, establishing clear career-leveling frameworks, and launching mentoring and leadership development programs to strengthen technical and management capability.
- Reduced employee onboarding time by 80% through automation and workflow optimization, driving double-digit productivity gains.
- Cultivated a transparent, growth-minded culture built on accountability and cross-team collaboration.
- Directed global operations serving both B2B and B2C customers, ensuring consistent, high-quality experiences across all regions and delivery channels.
- Cultivated a culture of continuous improvement by promoting best practices and standardized processes across teams in South Africa, EMEA, APAC, and South America.
- Joined during OffSec’s early growth stage and helped scale the company into a globally recognized leader in cybersecurity education, growing the customer base 10× with only 2.5× headcount growth, resulting in a 3.5× increase in valuation at exit.
OffSec.com
Program & Project Management, Operations Technology & Business Systems
Sempra LNG / San Diego Gas & Electric
San Diego
01.2012 - 01.2019
- Managed a portfolio exceeding $60 million across electric distribution, SCADA modernization, and field automation, serving 3.5 million customers.
- Oversaw 40-plus enterprise and OT systems ensuring governance and security compliance.
- Led cloud migrations (Azure, AWS) for M&A integration while maintaining continuity.
- Implemented AI/ML condition-based maintenance to predict equipment failures and optimize asset performance.
- Mentored multidisciplinary teams and served as a technical advisor bridging IT and OT systems for reliability and security.
Senior Software Developer
Sempra Global
01.2006 - 01.2012
Senior Software Engineer
Current Analysis (NDP Group)
01.2002 - 01.2006
IT Manager / Senior Engineer
CarParts Technologies
01.1999 - 01.2002
Education
B.A. - Mathematics
University of California
San Diego, CAB.A. - Economics
University of California
San Diego, CASkills
- Generative AI
- Agentic Frameworks
- LLM
- MCP
- RAG
- Claude Code
- Vibe Coding
- OpenAI
- LangChain
- LangGraph
- LangSmith
- Vector DB
- Machine Learning
- Automation
- Network Penetration
- Wireless Attack
- MITRE
- NICE/NIST
- Security Operations
- Cybersecurity & Risk Governance
- Enterprise Systems Integration
- Data Architecture
- React
- NET
- Python
- C#
- Visual Basic
- JavaScript
- SQL
- NoSQL
- SharePoint
- SAP
- ICS
- SCADA
- PLC
- DCS
- DCS Historian
Technical Skills
Generative AI, Agentic Frameworks, LLM, MCP, RAG, Claude Code, Vibe Coding, OpenAI, LangChain, LangGraph, LangSmith, Vector DB, Machine Learning, Automation, Network Penetration, Wireless Attack, MITRE, NICE/NIST, Security Operations, Cybersecurity & Risk Governance, Enterprise Systems Integration, Data Architecture, React, .NET, Python, C#, Visual Basic, JavaScript, SQL, NoSQL, SharePoint, SAP, ICS, SCADA, PLC, DCS, DCS Historian
Core Expertise
- AI Strategy & Implementation
- Engineering & Product Management
- Engineering Operations & Delivery
- Organizational Transformation
- Global Team Development
- Change Management and Scalability
- Business Operations Leadership
- Professional Services and Enablement
- Cybersecurity
- Operations Technology
- Risk Governance
- Strategic Program and Portfolio Management
Timeline
Founder
JSW AI Solutions
04.2025 - Current
Director of AI Engineering
OffSec.com
04.2025 - 11.2025
Head of Cybersecurity Training & Mentoring
OffSec.com
03.2019 - 04.2025
Program & Project Management, Operations Technology & Business Systems
Sempra LNG / San Diego Gas & Electric
01.2012 - 01.2019
Senior Software Developer
Sempra Global
01.2006 - 01.2012
Senior Software Engineer
Current Analysis (NDP Group)
01.2002 - 01.2006
IT Manager / Senior Engineer
CarParts Technologies
01.1999 - 01.2002
B.A. - Mathematics
University of California
B.A. - Economics
University of California