Will Villate
Greenville,SC
Summary
Results-driven IT professional with 5 years of experience in managing and optimizing IT infrastructure. Proficient in troubleshooting hardware and software issues, implementing system upgrades, and ensuring robust network security. Demonstrated expertise in a range of operating systems, databases, and IT service management tools. Adept at delivering technical support, improving system performance, and driving innovation. Strong problem-solving skills, attention to detail, and the ability to work effectively both independently and as part of a team. Certified in Comp TIA A+ and in the process of obtaining additional Certificates, with a proven track record of enhancing IT operations and contributing to organizational success.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Senior Account Executive
Infinity Network Solutions
Greenville, SC
01.2022 - 06.2024
- Prepared presentations for clients regarding new products or services offered.
- Analyzed industry trends and monitored competitors' activities to identify opportunities for growth.
- Identified customer needs by asking questions and advising on best solutions.
- Created and implemented lead generation campaigns to acquire new accounts.
- Maintained relationships with existing clients for repeat business opportunities.
- Gathered customer requirements and identified potential IT solutions to meet their needs.
- Attended networking events to build relationships with potential clients.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
IT Support Specialist
Apple
Hendersonville, NC
12.2017 - 01.2022
- Customer service role in helping the public troubleshoot with their devices which could range anything from mobile, laptop, desktop, or home devices
- Comply with Apple's policies in interactions with customers and follow all protocols and procedures
- Stay up to date with trends, updates, hotfixes and any ongoing relevant information pertaining to the Apple sphere
- Engage with customers and satisfy their needs by doing whatever is in my capability and knowledge while abiding by Apple's code of conduct and standards.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Realtor
Keller Williams Mountain Partners
Hendersonville, NC
01.2022 - Current
- Independent contractor that represents either buyer/seller in real estate transactions
- Provide showings to potential buyers and submit offers
- Writing up contracts and dealing with clients in a professional, ethical manner according to NAR guidelines
- Lead generation and performing follow ups on past clients
- Media marketing, online campaign ads, promoting business, keeping up with any and all certification requirements.
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Researched and determined competitive market price.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Maintained current and accurate CRM database of prospective customers.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
Office Manager / Field Operator
AHEAD CONSTRUCTION
Miami, FL
10.2014 - 11.2017
- Responsible for managing a company from the ground up into a profitable, reliable business that is founded on Safety,
- Accuracy and Control
- Created revenue streams through various departments that offer skilled, efficient labor production
- Inspire and mentor employees into efficient, productive team members who I have delegated analytical tasks that involve company overhead and budget proposals
- Generated new accounts by implementing effective networking and content marketing strategies
- Developed tool to track and monitor Project
- Progression, Budget Analysis chart and Labor hours that could be extracted into payroll
- Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers
- Contacted new and existing customers to discuss how specific products could meet their needs
- Identified, coordinated and participated in client relationship-building activities and meetings
- Worked in field as needed.
- Gathered daily production report readings and documented in Excel.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
BBA - Cybersecurity
Western Governors University
04.2024
Bachelor's - Business Administration
Miami Dade College
07.2013
Skills
- Business Development
- Contract Negotiations
- Employee relations
- Sales Operations
- Digital Marketing
- CRM Software
- B2B Sales
- Content Marketing
- Market Research
- Branding
- Sales Management
- Search Engine Optimization (SEO)
- Public Relations
- Google Analytics
- Blogging
- Communication skills
- IT support
- Computer hardware (10 years)
- Operating systems (6 years)
- Hardware Diagnostics
- Analytical and Methodical
- Resolving Problems and Incidents
- Staff Training
- Salesmanship
- Remote Support
- Security Protocols
- Incident Reporting
- Software Updates
- Active Directory
- Hardware Configuration
- System diagnostics
- Hardware Repair
- Customer Service
- Operating systems
Certification
- COMP TIA A+
- Google IT Certificate
- Realtor License (FL,SC,NC)
- Food and Beverage Certificate
- TIPS Certified
Affiliations
- Active member in the community and a volunteer for the BBBS (Big Brother Big Sister) organization.
Timeline
Senior Account Executive
Infinity Network Solutions
01.2022 - 06.2024
Realtor
Keller Williams Mountain Partners
01.2022 - Current
IT Support Specialist
Apple
12.2017 - 01.2022
Office Manager / Field Operator
AHEAD CONSTRUCTION
10.2014 - 11.2017
BBA - Cybersecurity
Western Governors University
Bachelor's - Business Administration
Miami Dade College
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