Summary
Overview
Work History
Education
Skills
Timeline
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Will Waaland

Novelty,OH

Summary

Proven Associate at The Ups Store 6982, adept in cash handling and delivering exceptional customer service. Enhanced customer satisfaction through trend analysis and strategy development. Excelled in creating positive impressions, significantly improving customer engagement. Skilled in complex problem-solving and oral communication, fostering a welcoming shopping experience. Highly efficient Worker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

2
2
years of professional experience

Work History

Associate

The Ups Store 6982
02.2024 - 08.2024
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.

Crew Member

Jersey Mike's Subs
05.2022 - 01.2024
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to complete orders.
  • Accurately operated cash register to process customer payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Brewed coffee and tea and changed out drink station syrups.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

High School Diploma -

Lakeland Community College
Willoughby, OH
06-2026

Skills

  • Cash Handling
  • Customer Service
  • Complex Problem-Solving
  • Oral communication
  • Order Fulfillment
  • Time Management

Timeline

Associate

The Ups Store 6982
02.2024 - 08.2024

Crew Member

Jersey Mike's Subs
05.2022 - 01.2024

High School Diploma -

Lakeland Community College

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Will Waaland