Summary
Overview
Work History
Education
Skills
Executive Training
Leadership Beyond Office
Core Executive Competencies
Work Availability
Work Preference
Quote
Timeline
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Will Wright

Will Wright

Global Head of Operations and Customer Success, Medical
Loveland

Summary

Global Commercial Transformation Leader with 20+ years of experience shaping market-defining strategies and operationalizing complex, cross-regional initiatives across U.S., EMEA, Japan, China, and APAC. Renowned for leading enterprise-scale commercialization in MedTech and digital health, I drive growth through integrated ecosystems, AI-enabled platforms, and data-driven subscription models that transform how care is delivered and monetized.

A trusted executive partner to C-suite and boards, I align commercial strategy with operational precision—building global GTM infrastructures, scaling customer success organizations, and delivering P&L impact in both mature and emerging markets. My leadership spans business model redesign, system automation, and digital innovation, grounded in hands-on execution and governance fluency.

Positioned for global executive or board roles that demand strategic vision, transformation experience, and the ability to deliver sustainable commercial outcomes in highly regulated, innovation-driven environments.

Overview

30
30
years of professional experience
1995
1995
years of post-secondary education

Work History

Global Head of Sales Intelligence, Operations, and Customer Success Management

Olympus America, Inc.
10.2018 - Current

Strategic Commercial Leadership & Execution
• Created and executed Olympus’ global sales strategy for the digital ecosystem portfolio, aligning North America, EMEA, Japan, and APAC under a unified commercial model.
• Established a recurring cadence with regional finance and sales leads to evaluate performance, course-correct forecasts, and ensure commercial targets were met.
• Served as a cross-regional partner and escalation point for regional presidents, translating business constraints into field-executable solutions.


Sales Operations & Field Enablement
• Built and led a global sales intelligence function that integrated Salesforce, SAP, and regional data into actionable performance dashboards used by sales leaders and executives.
• Embedded solution-based selling into field coaching, supported $10M+ solution contracts with customer-facing value insights, and differentiated Olympus in competitive environments.
• Led total transformation of Olympus’ sales motion—from capital equipment to software subscription—requiring new incentive models, sales training frameworks, and playbook architecture.


Product Strategy & Commercial Feedback Loop
• Functioned as a strategic sounding board for sales leaders and executive sponsors during AI solution launches, ensuring VOC insights shaped roadmap priorities.
• Supported development of GTM strategies by coordinating sales feedback with marketing teams to fine-tune positioning and targeting tactics.
• Oversaw the development of sales-enablement materials for ESE and CAD/AI offerings—supporting field teams across 13 countries.


Transformation & Global Readiness Initiatives
• Directed the Poseidon and Trident initiatives—implementing subscription lifecycle automation, contract and billing integration, and Q2C readiness across global systems.
• Launched Olympus’ first unified global customer success program—defining structure, governance, and field execution standards.
• Served as the commercial lead for the multi-region digital ecosystem launch—aligning back-end readiness with field sales execution in the U.S., Europe, and Australia.
• Recognized with a CEO Performance Award for impact on revenue visibility, system automation, and regional adoption of new commercial structures.

Regional Vice President – Central & Western U.S.

Olympus America, Inc.
05.2013 - 10.2018

Regional Commercial Leadership
• Directed sales and market strategy across 22 U.S. states, leading Olympus’ Surgical Integration (SI) business during a period of major expansion.
• Managed a top-performing team of eight field consultants and supported sales growth across flagship accounts including Cedars-Sinai, MD Anderson, Stanford, UC Health, OHSU, and key VA systems.
• Played a hands-on role in expanding Olympus’ footprint in large IDNs and academic systems—navigating multi-layered decision structures and influencing long-cycle capital planning.


Strategic Partnerships & National Account Penetration
• Negotiated and secured system-wide capital equipment contracts by building trust with C-level stakeholders and aligning with IT, clinical, and construction partners.
• Established and strengthened Olympus’ role as a preferred integration partner through coordinated engagement with architects, consultants, and executive sponsors.
• Led SI pricing strategy and product positioning for Premier and HealthTrust contracts, working in tandem with corporate accounts and legal to protect margins and drive volume.


Sales Strategy, Messaging & Enablement
• Designed and executed a full segmentation and targeting framework—ensuring sales efforts were tied to each account’s operating model, funding strategy, and long-term planning.
• Authored the division’s standardized customer engagement platform, tailoring enterprise image management messaging to both technical and clinical audiences.
• Led onboarding and training for new reps, and built the SI field training framework used to scale commercial performance across multiple territories.


Thought Leadership & Field Influence
• Presented at AAO (ENT) as a keynote speaker on Olympus’ Enterprise Imaging platform, highlighting data integration, EMR readiness, and IT workflow optimization.
• Acted as liaison between the SI field organization and Olympus executive leadership (OSTE/OKEG), influencing roadmap priorities, pricing policies, and customer implementation timelines.
• Maintained team focus and stability through multiple internal transitions, ensuring continuity in customer engagement, territory coverage, and revenue delivery.

Senior Sales Executive – Medical Solutions Division

Olympus America, Inc.
05.2009 - 05.2013

Integrated Healthcare Solutions | Strategic Business Development
• Led commercial strategy for integrated ORs, GI suites, and enterprise imaging systems across an 18-state territory—spanning direct, hybrid, and distributor models across four Olympus divisions.
• Delivered 30% revenue growth in Year 1, followed by 70% in Year 2—driven by territory-specific planning, disciplined pipeline execution, and effective multi-stakeholder engagement.
• Known for tailoring executive and technical messaging to C-suite, IT, BioMed, and clinical stakeholders—translating system features into operational and clinical value across disciplines.
• Delivered high-stakes presentations and closed multi-year contracts with large IDNs by simplifying Olympus’ value proposition across product lines and integration models.
• Held full commercial ownership of solution portfolio including OR Integration, A/V routing, EndoWorks, and enterprise video systems—managing all aspects of launch, quoting, and execution.
• Helped secure early adoption of Olympus’ enterprise platform within flagship IDNs and teaching hospitals, laying the foundation for long-term account penetration.

Regional Sales Executive – Western U.S.

Smith & Nephew Endoscopy – Digital OR Division
12.2004 - 02.2009
  • Managed direct sales and commercial operations across a 22-state region for OR integration systems, surgical imaging platforms, and professional services.
  • Oversaw a high-performing team of 11 managers and ~100 representatives, generating $4.8M in revenue and achieving 169% of sales target during peak year.
  • Secured multi-million-dollar capital contracts by developing trusted relationships with C-suite executives, IT and PACS teams, clinical engineering, and surgical departments.
  • Partnered with product and engineering teams to shape roadmap decisions based on direct market insights, field use cases, and integration needs.
  • Selected for Olympus’ Executive Management Training Program based on leadership potential and sustained performance in complex, growth-focused markets.

Additional Commercial & Technology Roles – Early Career Progression

Cisco Systems, RICOH, Others
01.1995 - 01.2004
  • Developed foundational expertise in enterprise IT infrastructure, integrated imaging systems, and technology solution selling across both startup and global enterprise environments.
  • Held progressively senior roles managing complex accounts, leading cross-functional sales efforts, and supporting technical solution design and delivery.
  • Built a track record of consistent performance in fast-paced, highly competitive industries—recognized with multiple sales awards for quota attainment and client retention.
  • Gained early exposure to strategic account planning, high-volume service operations, and corporate partnerships that laid the groundwork for executive commercial leadership.

Education

Bachelor of Arts - History Major, Psychology Minor

Bob Jones University
Greenville, SC

Skills

Global Strategic Vision

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Executive Training

  • Strategic Selling
  • Power Base Selling
  • Selling to VITO
  • Target Account Management
  • Business Relationship Management
  • Executive Conversations
  • Solution Selling
  • Successful Selling
  • Olympus Management Training Program I–III
  • 4DX – Four Disciplines of Execution
  • Conflict Management
  • Executive Sales & Leadership Development

Leadership Beyond Office

  • NCAA Division I National Referee – Soccer, Demonstrated leadership under pressure and rapid decision-making in dynamic, high-stakes environments.
  • Advanced PADI Certified Diver & Wilderness Guide, Trained in navigation, situational awareness, and risk mitigation—applying discipline and control in unpredictable conditions.
  • Whitewater Canoeing Instructor, Builds team trust and performance through communication, precise timing, and leadership in remote, high-risk settings.

Core Executive Competencies

  • Global Business Acumen
  • Technical & Commercial Expertise
  • Strategic Commercial Leadership
  • Contract Negotiation & Market Penetration
  • Board-Ready Messaging & Stakeholder Influence
  • Business Transformation & Launch Readiness
  • Commercial Enablement & Operational Excellence
  • P&L and Organizational Optimization
  • Board-Level Engagement & Vision Alignment
  • Transformation Team Leadership

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Company CultureWork-life balanceCareer advancement

Quote

“Everyone has a plan until they get punched in the mouth.” and "Everybody you fight is not your enemy and everybody that helps you is not your friend."
Mike Tyson

Timeline

Global Head of Sales Intelligence, Operations, and Customer Success Management

Olympus America, Inc.
10.2018 - Current

Regional Vice President – Central & Western U.S.

Olympus America, Inc.
05.2013 - 10.2018

Senior Sales Executive – Medical Solutions Division

Olympus America, Inc.
05.2009 - 05.2013

Regional Sales Executive – Western U.S.

Smith & Nephew Endoscopy – Digital OR Division
12.2004 - 02.2009

Additional Commercial & Technology Roles – Early Career Progression

Cisco Systems, RICOH, Others
01.1995 - 01.2004

Bachelor of Arts - History Major, Psychology Minor

Bob Jones University
Will WrightGlobal Head of Operations and Customer Success, Medical
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