JONATHAN WILL
Houston
Summary
- Detail-oriented Assistant Manager offers more than 5-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Trained, coached and mentored military units to improve readiness and abilities.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
Resourceful Assistant Store Leader known for high productivity and efficient task completion. Possess specialized skills in inventory management, team leadership, and customer service excellence. Excel in communication, problem-solving, and adaptability to drive store success and achieve goals.
Overview
13
13
years of professional experience
Work History
Assistant Store Leader
Quick Quack Car Wash
Houston
05.2023 - Current
Door Greeter
Victory Christian Center
Houston
05.2011 - Current
Retail Sales Manager
GNC - General Nutrition Centre
Houston
08.2022 - 11.2022
Military Officer Trainee
U.S. Air Force
Colorado Springs
06.2011 - 11.2013
Package Handler
FedEx Express
College Station
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ08.2020
Associate of Science - Business Administration And Management
Lone Star College System
Spring, TX08.2016
Skills
- Organized schedules
- Workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Delegated daily tasks to team members to optimize group productivity
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities
- Helped keep entryway and front line clean, organized and fully stocked with inventory
- Offered customer support by directing to designated locations and connecting with specific personnel
- Monitored team sales targets and addressed deficiencies
- Mentored employees in management of complicated sales, complex issues and difficult customers
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs
- Scanned and sorted packages according to destinations and service type using handheld scanner
- Sorted packages to appropriate slide, line or belt for final distribution
- Assisted in loading delivery trucks with prepared packages
- Sales Monitoring
- Product and Service Knowledge
- Budget Management
- Goal Setting
- Sales Techniques
- Staff Development
- Project Management
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Technical Proficiency
Websites
Timeline
Assistant Store Leader
Quick Quack Car Wash
05.2023 - Current
Retail Sales Manager
GNC - General Nutrition Centre
08.2022 - 11.2022
Military Officer Trainee
U.S. Air Force
06.2011 - 11.2013
Door Greeter
Victory Christian Center
05.2011 - Current
Package Handler
FedEx Express
Bachelor of Science - Management
University of Phoenix
Associate of Science - Business Administration And Management
Lone Star College System