Overview
Work History
Education
Skills
Timeline
Generic

Willa Harris

Pensacola,FL

Overview

11
11
years of professional experience

Work History

Dietary Cook

Compass Group Management
10.2023 - Current
  • Promoted teamwork among kitchen staff by fostering open communication and addressing issues promptly.
  • Provided nourishing and health-conscious food to customers under sanitary conditions.
  • Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
  • Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.
  • Streamlined food production processes by organizing workstations and utilizing time-saving techniques.
  • Maintained a positive work atmosphere by addressing any conflicts or concerns in a proactive and professional manner.
  • Managed food preparation for special events, ensuring diverse menu options that catered to varied dietary requirements.
  • Achieved cost savings through careful ingredient selection, bulk purchasing, and minimizing waste.
  • Performed tasks pertaining to transportation, preparation and setting up of delivery meals.
  • Upheld high standards of presentation for all meals served, contributing to an elevated dining experience for patients.
  • Enhanced kitchen efficiency by implementing standardized recipes and portion control guidelines.
  • Followed standard recipes, menus and apportions according to established standards.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
  • Assisted in menu planning, incorporating seasonal ingredients for optimal taste and nutritional value.
  • Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
  • Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
  • Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
  • Planned menus complying with established health guidelines and budget limitations.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Cooked meals according to administrative policies, health code regulations and food service standards.
  • Monitored food temperatures throughout preparation and serving process.
  • Trained and supervised new kitchen staff on food preparation and safety protocols.
  • Communicated with supervisor to discuss menu items, ingredients and nutritional values.
  • Improved patient satisfaction by tailoring meal plans according to dietary needs and preferences.

Manager

Firehouse Subs
10.2014 - 03.2021
  • Prepared food for special parties and groups.
  • Increased customer satisfaction with personalized attention to individual dietary concerns or allergies during meal preparation.
  • Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
  • Conducted regular equipment maintenance checks to ensure optimal functionality and prevent downtime disruptions.
  • Collaborated with dietitians to develop specialized menus for patients with specific dietary restrictions.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

Basic Skill -

Tate High School
Tate Road
05.2000

Skills

  • Food presentation
  • Plates presentation
  • Supply restocking
  • Sanitation procedures
  • Kitchen organization
  • Kitchen sanitation
  • Food preparation
  • Safe food handling
  • Cooking techniques
  • Meal preparation
  • Food assembly
  • Quality control
  • Meal planning
  • Inventory management
  • Dietary restriction compliance
  • Allergen awareness
  • Menu development
  • Food safety practices
  • Portion control
  • Temperature control
  • Nutrition
  • Ingredient substitution
  • Acquainted with hygiene practices
  • Kitchen equipment mastery
  • Nutrition requirements
  • Food prep techniques
  • Recipe modification
  • Sanitary practices
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Food safety
  • Decision-making
  • Safe handling procedures
  • Cleaning procedures
  • Customer interaction
  • Sanitation practices
  • Self motivation
  • Interpersonal skills
  • Food safety compliance
  • Kitchen management
  • Food plating
  • Grilling techniques
  • High-volume production
  • Food handler certification
  • Food service management
  • Product ordering

Timeline

Dietary Cook

Compass Group Management
10.2023 - Current

Manager

Firehouse Subs
10.2014 - 03.2021

Basic Skill -

Tate High School

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Willa Harris