Willa McDowell
Rutherfordton,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment. Energetic Medical Coder with can-do attitude and dedication to accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Coding Specialist
Rutherford Regional Medical Center
Rutherfordton, NC
11.2021 - Current
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Accurately selected proper descriptive code when more than one anatomical location was indicated.
- Verified signatures and checked medical charts for accuracy and completion.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Used Ingenious Med to assign procedure and diagnostic codes to patient records for billing purposes.
Front Desk Coordinator
Rutherford Regional Medical Center
Rutherfordton, NC
08.2013 - 11.2021
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system and responded to inquiries and transferred calls to appropriate departments and personnel
- Kept detailed records of office inventory and placed orders for more supplies
- Completed and filed financial documentation for accounting purposes
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
- Verified CPT and ICD 10 codes were correct on patient charges and dropped claims
Front Desk Receptionist
Mcdowell Home Health
Marion, NC
03.2008 - 02.2011
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered multi-line phone system with 50 customer calls per day to respond to inquiries and transfer calls to correct departments and personnel.
- Analyzed health insurance benefits and verified insurance eligibility
- Manage patient care plans (including physician correspondence)
Education
No Degree - Medical Coding
AAPC
Asheville, NC08.2022
No Degree - Medical Coding Certificate
National Healthcare Association
Kansas City, KS03.2021
Associate of Applied Science - Medical Office
Isothermal Community College
Spindale, NC05.2003
Skills
- Word Processing Software
- Billing and Coding
- CPT Code Modifiers
- Certified Professional Coder
- Insurance Billing
- Diagnostic Codes
- Protected Health Information
- ICD-10 (International Classification of Disease Systems)
- EMR Systems
- Hospital Inpatient and Outpatient Records
- Medical Records and Documentation
- Filing Appeals
- Clerical Support
Certification
- CPC - Certified Professional Coder
Timeline
Medical Coding Specialist
Rutherford Regional Medical Center
11.2021 - Current
Front Desk Coordinator
Rutherford Regional Medical Center
08.2013 - 11.2021
Front Desk Receptionist
Mcdowell Home Health
03.2008 - 02.2011
No Degree - Medical Coding
AAPC
No Degree - Medical Coding Certificate
National Healthcare Association
Associate of Applied Science - Medical Office
Isothermal Community College
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