Summary
Overview
Work History
Education
Skills
Timeline
Generic

Willa Roberson

Tampa,FL

Summary

Results-driven IT professional with notable success in planning, analysis and implementation of cybersecurity initiatives. Strengths in providing comprehensive network design and security frameworks.

Overview

12
12
years of professional experience

Work History

Senior Security Engineer

N-Able
04.2023 - 04.2024
  • Spearheaded the development and implementation of a new vulnerability
    management program to the business.
    Achieved asset visibility and inventory for vulnerability scanners.
  • Played a pivotal role in guiding the Governance, Risk, and Compliance team
    through the company's inaugural SOC 2 Type 1 audit with asset inventory
    captured by the VM Team.
  • Led the deployment and management of cloud-based vulnerability scanning
    tools across AWS, Azure, and GCP environments, identifying, assessing, and
    prioritizing security vulnerabilities and exposures.
  • Implemented integration of cloud security best practices and frameworks
    (such as CIS Benchmarks and NIST) to enhance security posture, reduce risk,
    and ensure compliance with industry standards and regulations.
  • Orchestrated cross-functional efforts for the remediation of vulnerabilities.

Vulnerability Management Response Analyst II

Verizon
10.2019 - 04.2023
  • Achieved comprehensive visibility of vulnerabilities across all Verizon assets, including Cloud and On-Premises environments. This involves leveraging advanced cybersecurity tools and techniques to continuously monitor, identify, and assess vulnerabilities, ensuring that all potential risks are promptly addressed.
  • Coordinated targeted vulnerability remediation campaigns, including rapid response initiatives for critical zero-day vulnerabilities, to mitigate risks promptly and efficiently. This includes collaborating with cross-functional teams to prioritize remediation efforts, ensuring that high-risk vulnerabilities are addressed swiftly to prevent exploitation.
  • Oversaw the operation of the corporate public vulnerability disclosure program, encompassing the management of the Bug Bounty program, to enhance security posture through community engagement and proactive vulnerability discovery.
  • Directed the communication flow of detected vulnerabilities from initial detection through to successful remediation. This includes ensuring clear, timely, and accurate communication between all stakeholders, from detection teams to those responsible for implementing fixes, to ensure that vulnerabilities are addressed effectively and without delay.

Advisor

Tesla
11.2018 - 04.2019
  • Engaging and educating clients on best clean energy practices and smart home energy solutions.
  • Engaging and educating clients on electric vehicles ensuring a smooth transition from inquiry to purchase and installation.
  • Building and maintaining a client pipeline by identifying energy needs and
    facilitating tailored discussions.
  • Driving monthly sales and engagement targets by exceeding sales and
    performance indicators.
  • Built a significant book of business resulting in over ~$600,000 in sales.

Sr. Insurance Specialist

USAA
06.2017 - 10.2018
  • Conducted in-depth interviews specializing in high-net-worth clients with
    liquid assets of approximately $1.2 million or more.
  • Efficiently processed applications, policy corrections, endorsements, and
    cancellations, ensuring accuracy and compliance with industry standards.
  • Expertly presented and elucidated a range of insurance policy options to
    clients, aligning with their financial objectives and coverage needs to optimize
    protection and value.
  • Maintained active 4-40 Representative Insurance License across all United
    States and U.S. Territories.

Business Solutions Architect

Spectrum
02.2016 - 01.2017
  • Supported technology solutions for medium to large-sized businesses,
    addressing tasks of moderate to complex scope effectively.
  • Conducted comprehensive data analysis and reporting to support project
    objectives, focusing on securing network infrastructure, including routers, servers, and
    VOIP systems.
  • Utilized advanced network monitoring tools to identify, troubleshoot, and
    resolve issues, ensuring optimal performance for service technicians and
    business clients' network infrastructures.
  • Managed project deliverables and met specified objectives for assigned
    districts, demonstrating strong project management and stakeholder
    communication skills.

Ecommerce and Internet Help Desk Agent

Walt Disney Travel Company
09.2012 - 11.2015
  • Answering, evaluating, and prioritizing incoming telephone, email, and chat requests for assistance from internal users experiencing problems with hardware, software, networking, and other computer-related technologies. This includes identifying potential cybersecurity threats, such as unauthorized access, and escalating these issues as needed.
  • Configuring and installing RFID workstations and operating systems while ensuring compliance with security protocols. This involves implementing secure configurations, applying patches and updates, against potential threats within a complex network design.
  • Accessing software updates, drivers, knowledge bases, and FAQs on the intranet to assist with end users' issues while ensuring that all updates and resources are vetted for security. This includes maintaining secure access controls and monitoring for any unauthorized password attempts.

Education

Master of Science - Information Assurance And Cybersecurity

Western Govenor's University
Salt Lake City, UT
01.2025

Bachelor of Science - Technology Management in Cybersecurity

St. Petersburg College
Clearwater, Florida
12.2020

Skills

  • Splunk Dashbording and Reporting
  • Data Ingestion, Data Aggregation
  • Linux
  • Scripting, Administration
  • Vulnerability Management Scan Tools (Rapid7, Tenable, Wizio)
  • Salesforce CRM (Utilized CRM for Sales/Customer Service Funneling)
  • AWS, GCP, AZURE
  • Security Events, Misconfigurations, IAM Policy
  • Security Frameworks (NIST, ISO 27001, CIS Benchmarks, and PCI DSS)
  • Developing security plans
  • Telecommunications Systems
  • Network Security Management

Timeline

Senior Security Engineer

N-Able
04.2023 - 04.2024

Vulnerability Management Response Analyst II

Verizon
10.2019 - 04.2023

Advisor

Tesla
11.2018 - 04.2019

Sr. Insurance Specialist

USAA
06.2017 - 10.2018

Business Solutions Architect

Spectrum
02.2016 - 01.2017

Ecommerce and Internet Help Desk Agent

Walt Disney Travel Company
09.2012 - 11.2015

Master of Science - Information Assurance And Cybersecurity

Western Govenor's University

Bachelor of Science - Technology Management in Cybersecurity

St. Petersburg College

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Willa Roberson