Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Willa Sheets

Marion,VA

Summary

Dedicated Customer Service Represenative providing skills to prioritize and multi-task in fast-paced working environment.

Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. I have worked in 2 telecommunication centers as well.

I have 11+ years of customer service and customer service leadership experience.

All jobs I have worked included customer care and efficient communication skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

ActiKare-Wytheville
Wytheville, VA
04.2023 - 08.2023
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Prepared meals according to dietary requirements and assisted in feeding when needed.
  • Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
  • Maintained accurate records of client care activities on computerized systems for charting purposes.
  • Participated in recreational activities with clients such as reading books, playing cards or board games.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Assessed changes in condition or behavior of the client which may require further medical attention.
  • Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
  • Reported any observed changes in mental status or physical condition to supervisor immediately.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Laundered clothing and bedding to prevent infection.

Personal Care Assistant

Care Advantage, Inc.
Abingdon, VA
03.2022 - 04.2023
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Prepared meals according to dietary requirements and assisted in feeding when needed.
  • Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
  • Maintained accurate records of client care activities on computerized systems for charting purposes.
  • Participated in recreational activities with clients such as reading books, playing cards or board games.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Assessed changes in condition or behavior of the client which may require further medical attention.
  • Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
  • Reported any observed changes in mental status or physical condition to supervisor immediately.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Laundered clothing and bedding to prevent infection.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.

Cleaning Crew Member

Walmart
Abingdon, VA
02.2021 - 03.2022
  • Performed routine maintenance and repair of buildings, grounds, and equipment.
  • Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
  • Swept and mopped floors in public areas.
  • Vacuumed carpets, furniture, and upholstery.
  • Cleaned windows, door frames, and sills.
  • Dusted furniture, fixtures, and other surfaces.
  • Emptied trash cans and replaced liners.
  • Stocked restrooms with paper products and soap dispensers.
  • Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
  • Maintained janitorial closets in a clean, organized manner.
  • Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
  • Transported waste to designated disposal sites according to safety protocols.
  • Performed minor maintenance tasks such as changing light bulbs or unclogging drains.
  • Provided excellent customer service when interacting with customers or colleagues.
  • Followed established health codes while performing duties.
  • Responded quickly to spills or accidents using appropriate cleaning materials.
  • Kept records of daily tasks performed on job log sheets.
  • Reported any damages or repairs needed to supervisor immediately.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
  • Swept, mopped and sanitized wooden and tile floors.
  • Measured and mixed detergents with water for use in commercial cleaning.
  • Labeled and properly stored chemicals, equipment and cleaning products.

Cleaning Crew Member

Walmart
Galax, VA
10.2019 - 02.2021
  • Swept and mopped floors in public areas.
  • Vacuumed carpets, furniture, and upholstery.
  • Cleaned windows, door frames, and sills.
  • Dusted furniture, fixtures, and other surfaces.
  • Emptied trash cans and replaced liners.
  • Stocked restrooms with paper products and soap dispensers.
  • Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
  • Maintained janitorial closets in a clean, organized manner.
  • Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
  • Transported waste to designated disposal sites according to safety protocols.
  • Performed minor maintenance tasks such as changing light bulbs or unclogging drains.
  • Provided excellent customer service when interacting with customers or colleagues.
  • Followed established health codes while performing duties.
  • Responded quickly to spills or accidents using appropriate cleaning materials.
  • Kept records of daily tasks performed on job log sheets.
  • Reported any damages or repairs needed to supervisor immediately.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
  • Swept, mopped and sanitized wooden and tile floors.
  • Measured and mixed detergents with water for use in commercial cleaning.

Assembly Line Worker

Vaughn Bassett Furniture
Galax, VA
08.2018 - 10.2019
  • Assembled components of a variety of products, adhering to production specifications.
  • Monitored assembly line operations and identified any issues or problems that arose.
  • Operated machinery such as drills, saws and presses to assemble parts.
  • Maintained accurate records of product counts and materials used during assemblies.
  • Ensured work areas were kept clean and organized at all times.
  • Collaborated with other departments to ensure smooth production process flow.
  • Verified accuracy of assembled parts before moving them down the line for further processing.
  • Reported any safety hazards or defective parts encountered during assembly operations.
  • Followed standard operating procedures while performing tasks on the assembly line.
  • Communicated effectively with co-workers about production progress throughout shift hours.
  • Worked quickly and efficiently while maintaining high standards of quality control.

Assembly Line Worker

Utility Trailer Manufacturing Company
Atkins, VA
02.2018 - 08.2018
  • Assembled components of a variety of products, adhering to production specifications.
  • Monitored assembly line operations and identified any issues or problems that arose.
  • Operated machinery such as drills, saws and presses to assemble parts.
  • Maintained accurate records of product counts and materials used during assemblies.
  • Ensured work areas were kept clean and organized at all times.
  • Collaborated with other departments to ensure smooth production process flow.
  • Provided training and guidance to new employees on proper assembly techniques.
  • Verified accuracy of assembled parts before moving them down the line for further processing.
  • Reported any safety hazards or defective parts encountered during assembly operations.
  • Followed standard operating procedures while performing tasks on the assembly line.
  • Communicated effectively with co-workers about production progress throughout shift hours.
  • Worked quickly and efficiently while maintaining high standards of quality control.

Crew Leader

Hardees
Marion, VA
06.2007 - 02.2018
  • Directed team of 10-15 crew members in daily operations and assigned tasks.
  • Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
  • Trained new hires on job duties, safety protocols, and company policies.
  • Ensured compliance with all health and safety regulations.
  • Inspected equipment for proper operation before use by crew members.
  • Assisted in resolving customer complaints or issues quickly and efficiently.
  • Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
  • Resolved any disputes among crew members in a professional manner while upholding company policy.
  • Responded promptly to customer inquiries concerning services provided by the crew.
  • Mentored newly hired crew members to prepare each for job roles.
  • Established and maintained professional working relationships with employees.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized crew placement per job function when assigning work.
  • Settled issues among crew members by addressing problems immediately and mediating disagreements.
  • Inspected cleanliness, organization and safety of job sites after every shift.
  • Worked productively as lead or helping team member to drive customer satisfaction.

Education

High School Diploma -

Marion Senior High School
Marion, VA
06-2007

Skills

  • Customer Engagement
  • Customer Service
  • Workplace Efficiency
  • Taking Orders
  • Crew Leadership
  • Safe Food Handling
  • Drive-Thru Operations
  • Safety
  • Positive Company Representation
  • Store Opening and Closing
  • Cash Handling
  • Teamwork and Collaboration
  • Clear Communication
  • Time Management
  • Problem-Solving
  • Inventory Counts
  • Compassionate patient care
  • Housekeeping
  • Household organization
  • Tact and diplomacy

Certification

  • I am a licensed Personal Care Assistant in the state of Virginia.

Timeline

Personal Care Assistant

ActiKare-Wytheville
04.2023 - 08.2023

Personal Care Assistant

Care Advantage, Inc.
03.2022 - 04.2023

Cleaning Crew Member

Walmart
02.2021 - 03.2022

Cleaning Crew Member

Walmart
10.2019 - 02.2021

Assembly Line Worker

Vaughn Bassett Furniture
08.2018 - 10.2019

Assembly Line Worker

Utility Trailer Manufacturing Company
02.2018 - 08.2018

Crew Leader

Hardees
06.2007 - 02.2018

High School Diploma -

Marion Senior High School

Similar Profiles

CREATE PROFILE
Willa Sheets