Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Willaim Henson

MOUNTAIN CITY,TN

Overview

4
4
years of professional experience

Work History

Water Treatment Plant Operator

Town of Mountain City
Mountain City, TN
01.2024 - Current
  • Operated and maintained water treatment facilities ensuring compliance with safety regulations.
  • Conducted routine water quality testing to ensure adherence to environmental standards.
  • Monitored equipment performance, identifying and resolving operational issues efficiently.
  • Assisted in training new operators on plant operations and safety protocols.

Call Center Auditor

Advanced Call Center Technologies LLC
Johnson City, TN
01.2023 - 12.2023
  • Conducted comprehensive audits to ensure compliance with internal policies and regulatory standards.
  • Identified process inefficiencies and recommended actionable solutions to improve operational effectiveness.
  • Prepared detailed audit reports outlining findings, risks, and recommendations for management review.
  • Collaborated with cross-functional teams to validate financial data and enhance accuracy of reporting.

Contractor's Assistant

Jessica Harkness
Mountain City, TN
12.2021 - 12.2023
  • Assisted in project planning by gathering necessary materials and resources.
  • Evaluated project progress, identifying areas for improvement and recommending solutions.

Education

No Degree - History

Northeast State Community College
Blountville, TN

Bachelor of Science - Cybersecurity

University of Phoenix
Tempe, AZ
10.2026

High School Diploma -

Johnson County High School
Mountain City, TN
05.2020

Skills

  • Chemical handling
  • Backwash procedures
  • Water testing
  • Filter operation
  • Valve operation
  • Report writing
  • Advanced knowledge of Microsoft office suite
  • Water Treatment Grade 2 License

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Received Water Treatment Grade 2 License in 2026

Languages

English
Native or Bilingual

Timeline

Water Treatment Plant Operator

Town of Mountain City
01.2024 - Current

Call Center Auditor

Advanced Call Center Technologies LLC
01.2023 - 12.2023

Contractor's Assistant

Jessica Harkness
12.2021 - 12.2023

No Degree - History

Northeast State Community College

Bachelor of Science - Cybersecurity

University of Phoenix

High School Diploma -

Johnson County High School
Willaim Henson