Call Center Auditor
Advanced Call Center Technologies LLC
Johnson City, TN
01.2023 - 12.2023
- Conducted comprehensive audits to ensure compliance with internal policies and regulatory standards.
- Identified process inefficiencies and recommended actionable solutions to improve operational effectiveness.
- Prepared detailed audit reports outlining findings, risks, and recommendations for management review.
- Collaborated with cross-functional teams to validate financial data and enhance accuracy of reporting.