At the Henry County Public Library, I excelled in patron assistance and technical troubleshooting, enhancing customer relations, and streamlining circulation procedures. Demonstrating a commitment to efficiency, I ensured high standards of cleanliness and service delivery, supporting staff without disruption. My proactive approach significantly improved guest experience and operational effectiveness. I've learned to adapt at scanning items for checkout, reviewing returns for damage and fixing minor and complex issues with tools and materials. Hard worker with a punctual nature, positive attitude and flexible approach to handling daily challenges. Good communication, organizational and multitasking abilities.
In this position I worked with adult Library patrons as well as younger individuals. We helped them with whatever they needed like locating certain events, books or services. We also helped serve them lunch via our free meal program and made sure any help they needed was done in an efficient and timely manor, while making sure the facility is clean for everyone. I always maintained a friendly and professional composure when assisting patrons. I never took breaks or took unnecessary time completing tasks, all while not bothering any other staff members while accomplishing my goal.