Willa L Karrer

Front Desk Agent

Hotel Ruidoso

08.2023 - Current

Greeted and assisted guests upon arrival to ensure positive first impressions.
Managed check-in and check-out processes efficiently to maintain guest satisfaction.
Handled guest inquiries and resolved issues promptly to enhance service quality.
Maintained knowledge of hotel amenities and local attractions for guest recommendations.
Processed reservations using property management systems to streamline operations.
Collaborated with housekeeping and maintenance staff to address guest needs effectively.
Assisted in managing billing and payment transactions accurately during guest departures.
Ensured front desk area remained organized and welcoming for all guests.
Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Increased customer loyalty with exceptional communication skills and personalized service.
Answered customer telephone calls promptly and appropriately handled needs.
Answered multi-line phone system and enthusiastically greeted callers.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
Assisted in training new front desk agents, sharing best practices and procedures.
Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
Managed inventory of front desk supplies, keeping essential items well-stocked.
Handled emergency situations with calmness and efficiency, ensuring guest safety.