Willanys Fllores
Altamonte Springs
Summary
Professional optometric expert prepared for leadership role. Adept at conducting precise eye examinations, managing patient flow, and ensuring optimal clinic operations. Strong focus on team collaboration and achieving consistent results, with reliable adaptability to changing needs. Skilled in patient care, diagnostic testing, and electronic health records management. Known for effective communication and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Lead Optometric Technician
Gulf Coast Optometry
10.2024 - 08.2025
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Coordinated patient appointments, managing schedules to maximize daily productivity.
- Maintained detailed records of patient care activities, ensuring timely follow-up appointments as needed.
- Educated patients on proper contact lens use and care, preventing complications from improper handling.
- Collaborated with the office management team to implement new procedures for better patient experience.
- Increased overall patient satisfaction through attentive listening during consultations combined with a proactive approach to resolving concerns.
- Managed inventory of optical supplies and equipment, maintaining adequate stock levels for efficient operations.
- Conducted visual field tests and retinal imaging, supporting early detection of ocular conditions.
- Maintained a clean and organized work environment, adhering to strict hygiene standards for optimal patient safety.
- Developed strong relationships with local physicians, fostering referrals and collaboration for comprehensive patient care.
- Worked closely with opticians to ensure accurate prescription eyewear orders for patients'' specific needs.
- Trained new staff members on optical equipment usage and best practices, ensuring consistent quality of care.
- Optimized billing procedures by accurately submitting insurance claims and managing accounts receivable tasks diligently.
- Enhanced patient care by providing thorough pre-testing and comprehensive eye examinations.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Collaborated with optometry staff to reach individual and team goals.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Store Manager
Burger King
02.2008 - 07.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
Education
No Degree - CNA
Phlebotomy Academy of Health
Kissimmee, FL05-2019
Trina Padilla De Zans
Puerto Rico08-2002
Skills
- Strong communication skills
- Time management efficiency
- Visual field testing
- HIPAA compliance
- Patient care coordination
- Medical terminology
- Clinical documentation accuracy
- Appointment scheduling
- Eye health education
- Optometric Pre-testing proficiency
- Insurance billing
- Patient recordkeeping
- Work order preparation
- Diagnostic imaging
- Payment collection
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Optometric Technician
Gulf Coast Optometry
10.2024 - 08.2025
Store Manager
Burger King
02.2008 - 07.2017
No Degree - CNA
Phlebotomy Academy of Health
Trina Padilla De Zans
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