Summary
Overview
Work History
Education
Skills
Timeline
Generic

Willard Cully

Sapulpa,OK

Summary

Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Familiar with licensing standards, documentation requirements and work organization.

Overview

12
12
years of professional experience

Work History

Compliance Examiner

Muscogee Nation Office Of Child Care
12.2022 - Current
  • Kept up-to-date with state regulations.
  • Conducted new inspections and periodic visits to providers on my case load.
  • Reduced caseload backlog by consistently meeting deadlines for license renewals and approvals.
  • Consistently maintained open lines of communication between all parties involved in cases, fostering trust throughout the working relationship.
  • Documented data and completed accurate updates to case records.

Member Service Representative

Western Sun Federal Credit Union
03.2022 - 12.2022
  • Cross-trained and provided backup support for organizational leadership.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Trained staff on operating procedures and company services.
  • Cross-trained and backed up other customer service managers.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Trained new personnel regarding company operations, policies and services.

Amazon Fulfillment Center

Amazon
03.2021 - 03.2022
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Stocked designated items on shelves, end caps and displays.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Enhanced order accuracy by diligently picking and packing items according to customer specifications.
  • Excellent communication skills, both verbal and written.
  • Supervised and trained new staff in performing census.
  • Improved overall warehouse cleanliness through regular maintenance of workstations, conveyor belts, and storage areas.

Patient Registration Representative

Muscogee Nation Department Of Health
08.2020 - 03.2021
  • Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
  • Answered phone calls and messages for physicians and medical facility staff, scheduling appointments, and handling patient inquiries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
  • Strengthened interdepartmental communication by proactively informing relevant staff members about schedule changes, cancellations, or special accommodations needed for patients.
  • Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
  • Processed medical insurance claims and payments.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.

General Manager of Food Service

McDonalds
08.2012 - 07.2020
  • Developed unique events and special promotions to drive sales.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
  • Collaborated with other departments to coordinate events and promotions.
  • Motivated staff to perform at peak efficiency and quality.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Education

High School Diploma -

Dustin High School
Dustin, OK

No Degree - Surgical Technology

Wes Watkins Technology Center
Wetumka, OK

Skills

  • Regulating compliance standards
  • Financial report analysis
  • Records Management
  • Bank Deposits
  • Staff Scheduling
  • Document Review
  • Public Service
  • Notary Public
  • Customer Service
  • Supervision abilities

Timeline

Compliance Examiner

Muscogee Nation Office Of Child Care
12.2022 - Current

Member Service Representative

Western Sun Federal Credit Union
03.2022 - 12.2022

Amazon Fulfillment Center

Amazon
03.2021 - 03.2022

Patient Registration Representative

Muscogee Nation Department Of Health
08.2020 - 03.2021

General Manager of Food Service

McDonalds
08.2012 - 07.2020

High School Diploma -

Dustin High School

No Degree - Surgical Technology

Wes Watkins Technology Center

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Willard Cully