Willard Etheredge
Roosevelt,UT
Summary
Results-driven professional with extensive experience in collision diagnostics and vehicle restoration. Known for strong technical aptitude, problem resolution skills, and effective team management, contributing to improved service quality and operational performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner/Operator Truck Driver
Dirt Bag Truckin
Roosevelt, UT
05.2023 - Current
- Operated heavy-duty trucks to transport materials and goods efficiently across various routes.
- Conducted pre-trip and post-trip inspections ensuring vehicle safety and compliance with regulations.
- Managed logistics including route planning and scheduling for timely deliveries.
- Maintained accurate records of mileage, fuel consumption, and delivery schedules to optimize operations.
- Assisted in training new drivers on safety protocols and operational procedures.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
Restoration Technician, Owner
Etheredge Family Enterprises LLC
Roosevelt, UT
03.2022 - Current
- Utilized advanced collision repair techniques to restore vehicles to pre-accident conditions.
- Filled out paperwork while completing vehicle inspections.
- Managed inventory of parts, tools, and supplies to prevent shortages or delays in repair processes.
- Handled complex structural repairs using specialized equipment and techniques, restoring vehicles to pre-accident condition.
Restoration Technician
JRW Rods and Customs
St. George, UT
08.2020 - 01.2021
- Restored classic vehicles through detailed disassembly and reassembly processes.
- Utilized welding techniques to repair structural components of various automobiles.
- Collaborated with team members to enhance restoration workflows and project timelines.
- Conducted quality inspections to ensure adherence to restoration standards and specifications.
Body Shop Owner
Etheredge Collision and Restoration, Ultimate Autobody
Roosevelt, UT
04.2013 - 08.2020
- Managed daily operations ensuring high-quality vehicle repairs and customer satisfaction.
- Oversaw team performance, providing mentorship and training to enhance skills and workflows.
- Implemented efficient processes reducing repair turnaround time while maintaining quality standards.
- Developed strategic partnerships with suppliers, optimizing inventory management and cost efficiency.
- Established customer service protocols enhancing communication and improving client relations.
- Analyzed market trends to adapt services offered, driving business growth and profitability.
- Led initiatives to integrate advanced repair technologies, improving operational efficiency and service offerings.
- Optimized scheduling processes to maximize efficiency in completing repairs while maintaining high levels of quality workmanship.
- Implemented an inventory management system to optimize parts ordering, reducing wait times for customers.
- Invested in state-of-the-art equipment to stay current with industry advancements and provide superior service to customers.
- Provided ongoing technical training for employees to ensure they stayed up-to-date on the latest repair techniques and technologies in the industry.
- Developed long-term relationships with insurance companies to streamline the claims process and improve customer satisfaction.
- Managed daily operations, ensuring a smooth workflow and timely completion of repairs for customers.
- Recruited skilled technicians by offering competitive compensation packages and creating a supportive work environment that encouraged professional growth.
Body Shop Owner
Etheredge Collision Center
Roosevelt, UT
10.2004 - 05.2011
- Conducted regular assessments of shop safety compliance, fostering a secure work environment.
- Established a positive work culture by promoting teamwork, open communication, and recognizing employee achievements.
- Implemented a customer feedback system to gather valuable insights that informed improvements in service quality and overall shop performance.
- Maintained a safe work environment by enforcing strict safety protocols and providing regular employee training on best practices.
- Participated in industry trade shows and conferences to network with other professionals, share best practices, and stay informed about emerging trends.
- Enhanced shop reputation through exceptional customer service, leading to increased referral business from satisfied clients.
- Managed day-to-day business operations.
- Reduced overhead costs by negotiating better rates with suppliers and implementing cost-saving measures in daily operations.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Auto Body Shop Manager
Adams Body And Paint
Roosevelt, Vernal, Ut
08.1997 - 10.2004
- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Coordinated with insurance companies to facilitate claims processing and customer satisfaction.
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
- Supervised and managed shop operations and tasks.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
Education
High School Diploma -
Union High School
Roosevelt, UT05-1990
Skills
- Electrical systems
- Estimating costs
- Structural analysis
- Technical aptitude
- Repair estimation
- Class A commercial Driver's license
- Customer-oriented
- Customer service
- Problem resolution
Certification
ASE, 609 MVAC, Certified Estimater- Audatex, ADP, Shoplink and CCC, Smart Sales, Smart Marketing and several other refinish certifications. Honorably Discharged US Veteran.
Timeline
Owner/Operator Truck Driver
Dirt Bag Truckin
05.2023 - Current
Restoration Technician, Owner
Etheredge Family Enterprises LLC
03.2022 - Current
Restoration Technician
JRW Rods and Customs
08.2020 - 01.2021
Body Shop Owner
Etheredge Collision and Restoration, Ultimate Autobody
04.2013 - 08.2020
Body Shop Owner
Etheredge Collision Center
10.2004 - 05.2011
Auto Body Shop Manager
Adams Body And Paint
08.1997 - 10.2004
High School Diploma -
Union High School